A Team Customer Service

Nicholas Xhaj

***** **** **** ***** - ******, MI 48042

586-***-****- **************@*****.***

CAREER GOAL

Looking to utilize my background and experience to excel in computer programming and information.

technology.

QUALIFICATIONS

Proficient in Microsoft Word, Python, and Excel.

Proven record for maintaining schedules; never missed a deadline.

Reputation for providing great customer service.

Diligent worker, dependable, reliable, adaptive learner.

Works well independently and with a team.

EDUCATION

Macomb Community College – Clinton Township, MI 2021 - Present

• Bachelor’s degree of Computer Science expected May 2026

• Relevant coursework includes Introduction to SQL Server and Introduction to HTML Programming

EXPERIENCE

TruGreen, Lawn Care Specialist - Macomb MI May 2024 – Current

• Learned to deal with customers and various problems daily.

• Learned how to work efficiently while alone.

• Developed a responsibility for a vehicle as well as equipment needed to complete tasks.

• Learned how to properly handle fertilizer and pesticide chemicals.

• Learned to follow proper PPE protocol the task called for.

United Wholesale Mortgage, Closing Assist - Pontiac, MI May 2023 – May 2024

• Learned to deal with customers and various problems daily.

• Learned how to come up with efficient and effective methods to be able to complete any orders as quickly as possible.

• Developed a work ethic from being responsible for creating and sticking to a schedule.

Door Dash Driver, Door Dash- Macomb, MI November April 2020 – May 2023

• Learned to deal with customers and various problems daily.

• Learned how to come up with efficient and effective methods to be able to complete any orders as quickly as possible.

• Developed a work ethic from being responsible for creating and sticking to a schedule.

Sales Representative, Verizon- Macomb, MI November October 2018 – February 2020

• Learned to deal with customers and various problems daily.

• Mastered various back-office skills, such as creating invoices, shipping equipment back and forth

and receiving equipment into inventory.

• Learned communication skills when speaking to customers and relating to them.

• Developed a team driven workplace.

• Willing and able to work individually or as a team.

Sales Representative, AT&T- Sterling Heights, MI June 2018-October 2018

• Learned to deal with customers and various problems daily.

• Mastered various back-office skills, such as creating invoices, shipping equipment back and forth

and receiving equipment into inventory.

• Learned communication skills when speaking to customers and relating to them.

• Developed a team driven workplace.

• Willing and able to work individually or as a team.

IT Tech Support, Mphasis – Auburn Hills, MI January 2018- June 2018

• Learned to deal with customers and various problems daily.

• Mastered various back-office skills, such as creating excel sheets.

• Learned communication skills when speaking to customers and relating to them.

• Developed a team driven workplace.

• Willing and able to work individually or as a team.

• Will do anything to make sure the work needed is complete and done as instructed.

Sales Representative, AT&T- Royal Oak, MI 2015-2017

• Learned to deal with customers and various problems daily.

• Mastered various back-office skills, such as creating invoices, shipping equipment back and forth

and receiving equipment into inventory.

• Learned communication skills when speaking to customers and relating to them.

• Developed a team driven workplace.

• Willing and able to work individually or as a team.

• Will do anything to make sure the work needed is complete and done as instructed.

Crew Member, Wendy’s– Macomb, MI 2014-2015

• Selected based on proficiency and trust to train 3 new employees on credit card and cash handling procedures and registers.

• Based on strong work ethic and responsibilities, recently received a twenty-five cent per hour pay raise.

• Trained and able to work in all restaurant areas, filling in as needed.

• Known as “The-Go-To-Guy” in the absence of the General Manager.

• Utilizes effective communication skills to resolve customer issues and increase customer satisfaction.

Shift Manager / Crew Member, Checkers - Clinton Township, MI 2013-2014

• Demonstrated dependability, reliability and interest and was promoted to Shift Manager at the age of 18.

• Collaborated with team members to emphasize the importance of quality and speed in servicing customers.

• Balanced and calculated registers nightly, prepared deposits, audited and validated safe nightly.

• Managed and made daily assignments for crew members, answered questions, and oversaw

employee issues.

• Ensured the shift ran well and all customers were satisfied.

• Inventoried stock at the end of the shift and compared numbers to sales documenting all information.

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