Customer Service Delivery Driver
Resume:
NAJAH BEYAH
JACKSONVILLE, FL ***09
*********@*****.***
To leverage my 15+ years of client facing experience, dedicated, detailed oriented expertise in customer service and satisfaction. With proven skills of leadership & organization seeking to apply my abilities to a position with the company.
EXPERIENCE
APRIL 2022- MAY 2024
TD BANK, NA
JACKSONVILLE, FL
DEBT COLLECTION SPECIALIST, ACCOUNT MANAGEMENT, CUSTOMER SERVICE, RESOLVE DELINQUIENCIES, PAYMENT EXTENSIONS, CLIENT ELATIONSHIP BUILDING, INBOUND/ OUTBOUND CALLS, COLLECT PAYMENTS
OCT. 2021 – APRIL 2022
M & M MAINTENANCE PLUS
JACKSONVILLE, FL
DAILY DATA RECORDING, INVOICES, CUSTOMER RELATIONS, COMMUNCIATING AND PROBLEM SOLVING. PHONE CALLS AND EMAILS FOR PAYABLE ACCOUNTS, PAST DUE BALANCES AND SCHEDULED PAYMENTS
APRIL 2013 – OCT 2021
FEDEX
JACKSONVILLE, FL
NON COMMERCIAL DELIVERY DRIVER, PACKAGE HANDLER ( 120-170 STOPS), CUSTOMER SERVICE, DETAILED ORIENTED, PHYSICAL. TIME MANAGEMENT
NOV. 2019 –JAN. 2020
MHA USPS
JACKSONVILLE, FL
Very detailed oriented. We handled the priority & first class mail, making sure it was sorted and sent to the right location.
APRIL 2017 – JULY 2019
DIRECTOR, TEAPOSH NATURALS
JACKSONVILLE, FL
Leadership position, managing a small crew in a fast paced setting, and communicating with clients daily by phone, email or in person. Processed payments by credit card and checks. Accounting, Invoices, arranging payment plans.
Sept 2016- Feb 2017
CHARTWELLS
JACKSONVILLE, FL
Providing customer service, prepping and serving
JJAXPORT RANDSTAD
JACKSONVILLE, FL
June 2015- Jan 2016
Handling vehicles, pick-up and delivery
Very detailed oriented and strict guidelines
COLLECTIONS AGENCY CTI
JACKSONVILLE, FL
. 2011 – June 2013
Placed 50-70 Phone calls and emails to customers to remind them of due payments, and sent notifications of amounts owed and contracts. Analyzed accounts and prepared delinquent account reports. Assisted customers with money management and payment plans.
THE DOCTORS CENTER
JACKSONVILLE, FL
Oct.2011 – Jan. 2013
Accommodated clients by taking vitals and recorded information in medical charts, scheduled appointments, reviewed customer accounts and recommended payments plans and a variety of options for customer satisfaction. Helping clients resolved their disputes and complaints.
EDUCATION
MAY 2003
DIPLOMA, WILLIAM M. RAINES
JACKSONVILLE, FL
Graduated with a 3.2
JUNE 2015
JACKSONVILLE, FL
COSMETOLOGY, PAUL MITCHELL
Developed great listening, social & interpersonal skills
SKILLS
Leadership, Teamwork, Critical Thinking, Time Management, Conflict Resolution & Interpersonal Skills
Creative
Collections
Invoices
Billing and Filing
Data Entry
Effective Negotiator
Accounting
Exceptional Mathematical Skills
Friendly Firm Voice and Demeanor
Organized
Empathetic
People & Social Skills
Project Management
Superb Customer Service
Locating debtors
Scheduling Payments
Recording information
Multi=Line Phone Systems
Follow Policy and Procedures
Team Builder
I am very passionate about learning, and believe that knowledge is power so I am always willing to share useful information with people. I am eager to work in a team setting and enjoy helping others become aware of and reach their full potential. Once received employee of the month for great performance and leadership skills. I am a certified medical assistant, cosmetologist and ServSafe Manager.
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