Customer Experience Sales Executive

**********@*****.*** Mark T. Witsell www.linkedin.com/in/mark-t-witsell-7818aa101

PROFESSIONAL SUMMARY

Seasoned sales executive with over 17 years of rich experience driving strategic IT. Digital and omnichannel business executive with management, operations, marketing, and strategy experience. With a diverse background across retail, technology, healthcare services, and non-profit. I am committed to enabling strong, team-based cultures and delivering exceptional business results. Often described as an innovator and a change agent, I am passionate about driving enterprise-level transformation through business agility and customer-centricity. Key focus areas are strategic leadership, operations, product management, marketing, customer experience, innovation, & creative problem-solving.

CORE QUALIFICATIONS

• Adaptability & Problem-Solving: Renowned for innovative problem-solving acumen, turning systemic inefficiencies into optimized operations, and directly contributing to enhanced client satisfaction and business success.

• Communication & Relationship Building: Proficient at demystifying complex technical information, ensuring thorough understanding, and facilitating informed decision-making across all levels of operation.

• Strategic Analysis & Quality Control: Skilled at conducting incisive analysis to pinpoint areas for improvement, backed by strategic planning to initiate quality enhancement without overextending client resources.

• Compliance & Industry-Specific Expertise: Deep understanding of industry-specific regulations and compliance, particularly within healthcare, government, and energy sectors AREAS OF EXPERTISE Specialties: Leadership and General Management, Operations, Business and Financial Analytics, Product & Program Management, Customer Experience Optimization, Strategic Planning, Ideation/Creative Problem Solving, Business Development, Competitive Analysis, User-Centered Design, Usability Testing, Search Engine Optimization, Interactive and Email Marketing, Creative & Content Development, Visual Merchandising. WORK HISTORY Sr. Key Account Manager, ODP Business – Atlanta GA, 2021-Present

• Manager training Spearheaded the sales and management of a high-performing team of 7 account managers, ensuring their effectiveness and productivity. Reporting KPI metrics, delivering on-time SLAs

• Forged strong partnerships with channel partners, aligning strategies and optimizing client execution.

• Successfully achieved an annual team revenue goal of $14,996,931 for enterprise business clients.

• Surpassed the 2022 sales goal of a daily run rate of $42,000, consistently maintaining an exceptional average weekly run rate.

• Led a competitive procurement process, developing comprehensive evaluation criteria to ensure the selection of the best-suited hardware and services. Supervises and mentors highly motivated, enthusiastic, and skilled management team and information staff

Enterprise Sales/ Commercial Division, Grainger Inc. – New York, 2019 - 2020

• Took charge of a struggling territory, implemented a growth strategy, and diversified our customer base in education, property management, and commercial markets to boost revenue.

• Exceeded company expectations by achieving a remarkable $669,000 win in March 2021, surpassing the set targets.

• Successfully achieved the 2020 annual revenue goal of $1,996,931, primarily focusing on midsize and large businesses.

• Secured 2021 Regional Manager badge after fulfilling 196/210 program hours, demonstrating exceptional commitment. • Consistently exceeded the 2020 sales goal with a daily run rate of $10,456 and a remarkable weekly average of $52,280.

• Secured the largest close-to-win deal in October 2020, with a substantial $2,263,000 win in the competitive New York City hospitality sector, while also achieving the largest property management sale of 2021 **********@*****.*** Mark T. Witsell www.linkedin.com/in/mark-t-witsell-7818aa101 Staples Business Corp Account Manager, Print Marketing – New York, 2014 - 2018

• Achieved strong profit growth in competitive Hospital and Mid-Market Enterprise segments across NY, CT, and NJ, focusing on clients with 100-1000 employees.

• Achieved a remarkable GPO win of $820,000 in the NYC Region during the 2015/16 period, marking it as the highest healthcare care Win in the entire Mid-Atlantic Region.

• Honored as a Sales Excellence Recipient in both 2015 and 2016, underscoring consistent outstanding performance. • Exceeded the challenging 2017 sales quota, achieving $1.5 million in sales, and ultimately reached $1.947 million by year-end, showcasing exceptional sales proficiency.

• Successfully implemented an upselling and cross-selling strategy, achieving a remarkable 29% KPI increase in 2017/18 by offering Corporate Furniture, Business Solutions, Facility Safety, and Print Marketing products to existing clients.

• Secured the largest PRO Category win in the NYC Region in 2015, specifically in Print Marketing, with a notable CPAM win of $210,000, highlighting expertise in Corporate Print Marketing. Director, Haven Organization/ F.E.M.A – New York, 2007 - 2013

• Supervised a team of 8 Disaster Recovery Specialists and staff members, providing leadership and guidance in disaster recovery efforts.

• Held the Senior Disaster Recovery Specialist/Director position, involving interactions with senior staff members from local, state, and federal government agencies, fostering collaboration and coordination in disaster response efforts.

• Prepared grant documents essential for supporting the repair or replacement of damaged facilities or structures, facilitating the restoration to their pre-disaster design.

• Established connections between disaster-affected clients, particularly adolescents, and government agencies, facilitating job placement opportunities and support.

• Developed unique coordination concepts to operate within Recovery Support Functions (RSF), facilitating state support for overwhelmed communities in critical functional areas during disaster recovery efforts.

• Leader of training in SEMS, NIMS, and Emergency Services Act, ensuring preparedness in critical response protocols

Business Development Consultant, Thomson Reuters / FindLaw – New York, 2004 - 2007

• Achieved excellence in website and content writing services, delivering best-in-class solutions tailored for Law Firms seeking eDiscovery cloud services, SEM/SEO, and electronic data discovery processing.

• Led the creation of specialized cloud-based websites for Law Firms, partnering with virtual SEO consultants to optimize attorney landing pages and practice areas, resulting in improved online visibility and engagement.

• Demonstrated exceptional sales performance by surpassing the 2005/2006 Sales Quota of $450,000, exceeding Key Performance Indicators (KPIs) by an impressive 39%, indicating a strong ability to drive revenue growth.

• Received prestigious recognition as a President Club Award Winner in both 2005 and 2006, highlighting consistent top-tier performance and contributions to the organization's success. **********@*****.*** Mark T. Witsell www.linkedin.com/in/mark-t-witsell-7818aa101 Regional Sales Manager, WorldCom / Digex Global Executive – New York, 1990 - 2003

• Established executive-level presence, cultivated strong stakeholder relationships, and used persuasive skills to drive action and results in the sales team.

• Took on independent responsibility for managing sales representatives, and client relationships, and pursuing new business opportunities, showcasing autonomy and a proactive approach to sales leadership.

• Led and backed initiatives to enhance the firm's TMT (Technology, Media, and Telecommunications) market brand presence.

• Worked collaboratively with attorneys and the marketing communications team to develop relevant topics and oversee the creation of thought leadership reports and articles authored by attorneys.

• Collaborated with various firm departments, including Marketing, PR, and Practice Development, as necessary, to maximize the firm's presence and impact in industry events. EDUCATION & CERTIFICATIONS

• St. John's University: Business Marketing, New York

• Edu. Eastern Gateway C.C.: Business Admin/Teacher, Ohio

• Diversity, Equity, and Inclusion in the Workplace Certificate, USF University of Southern Florida Corporate

Training and Professional Education, 05/2021

• Real Estate License Georgia, New York & California AFFILIATIONS

• Board Member & Vice President - Furthering Fathering Corp. Non-profit Organization

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