Customer Service Sales Support
Resume:
ELVA REYNOZO
CYPRESS TX 77429
**************@*****.***
OBJECTIVE: Dedicated professional with solid background in administration, marketing, sales, and customer relations. Strategic and creative thinker with effective communication and writing skills. Proven ability to develop strong client relationships quickly and promote teamwork.
BACKGROUND: I have specific background within such diverse areas as customer service, sales support, operations support, and employee recognition. My focus is to provide a value added service by driving efficiency, increased productivity and process consistency. I have successfully demonstrated creativity, tactical and strategic thinking, as well as the ability to interpret and summarize data into meaningful information. I have a reputation of being an effective team member with strong organization skills. I pay critical attention to detail, have exceptional multi- tasking capabilities with effective time management techniques.
Qualifications Summary:
7+ years of customer service/sales experience.
Proficient in MS Office, Adobe Products, Mac OS, and
Windows.
Money Handling
Training Experience
Bilingual/Spanish
Very productive and consistent in obtaining bottom-line results.
Easily gain trust, support of peers, and encourage team
collaboration.
Can be counted on to successfully exceed goals and meet the
expectations and requirements of internal and external customers
Professional Experience:
Chase
Associate banker
NRG
Feb2014-July 2014
Credit operations
Have the ability to resolve difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction.
Conduct production line monitoring and reporting activities and direct efforts of staff to ensure timely processing of daily credit related inquires
Research and analyze accounts to resolve customer disputes and fraud related issues
Communicate with customers, peers, and management regarding applicable credit activity via telephone, email, fax and/or US Mail for special applications outside the standard policies and procedures.
Wells Fargo Bank
Oct 2008-Feb 2014
Personal Banker
Building long term relationships with our customers in person and by phone.
To exceed challenging sales and referral goals by proactively selling products and services to customers and referring customers to other areas of the bank.
Sell retail banking products and services to customers and prospects. Manages customer portfolio, services relationships and cross-sells all products and services.
Have the ability to resolve difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction.
Achievements: Presidents Club for making quarterly goal in sales, profit growth and partner referral.
Wood Forest National Bank
Sept 2006-October 2008
Retail Banker
Demonstrate excellent communication skills, both written and verbal
Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail
Evaluate existing customer's needs and cross sell additional products and services
Process teller transactions, open new accounts and balance a cash drawer timely and accurately
MEMBERSHIPS
Notary Public of the State of Texas
SOFTWARE/SYSTEM SKILLS
Margin Minder, Route Manager, Excel, PowerPoint, Microsoft Word, SAP, Master Data, Market Deck Generator.
LANGUAGE SKILLS
Speak, Read, and Write fluent Spanish
Contact this candidate