Release Manager
Resume:
VIDHYA CHINNANNAN
*********@*****.***
16+ Years of extensive experience leading large scale enterprise wide programs. Demonstrated track record in managing, planning, scheduling, and controlling software delivery throughout the release lifecycle. Proven experience with strong technical qualifications. Banking, Retail and Insurance domain experience.
Core Competencies
Technical Stack
●Project and Release Manager
●Distributed Agile Teams Management
●Banking, Disability Insurance and Retirement Plan
●Experience with all phases of Software Development Life Cycle (SDLC), involved in designing, developing, integrating and implementing software applications based on Microsoft technologies and Data Warehousing development life cycle –Engagement
●Worked in Insurance, Retail, Banking and Manufacturing domain
●DevOps Tools: XL Release, XL Deploy, UDeploy, SNOW, Jenkin, GIT Hub, iRule (F5), ELK, Nagios, AppDynamics, and Portal
●ETL Tools: Data Stage 9.1 (Administrator, Manager, Designer, Director, Extender / Orchestrate and Server Jobs, Quality Stage / Integrity), Data Warehousing.
●Databases & ERP: Oracle 10g/9i, MS SQL Server, DB2, MS Access, XML files, MS Access.
●Programming Skills: .NET, C#, VC++, C++, SQL, PL/SQL, ASP.NET, HTML, VB and Java scripting
●Documentation: Microsoft Visio and Microsoft Project
Professional Background
Truist Insurance Holdings, NC
Release Manager March 2024 – Till date
Truist Insurance Holdings (TIH) is the fifth largest insurance brokerage in the united states. TIH was previously a subsidiary of Truist Financial corporation (TFC). TIH was separated from TFC after it is been sold to private equity firm. This project involves setting up the new Service Now instance for TIH.
Roles and Responsibilities:
●Planning and co-ordination with different teams to ensure a smooth implementation
●Identify and manage dependencies of different modules implementation with LOB users
●Define and document the release management process
●Monitor and manage the release process for quality and efficiency
●Ensure that the environments are aligned with the requirements of each release stage (development, testing, production)
●Evaluate, approve, and document changes related to releases
●Communicate changes and their impact to stakeholders
●Plan and execute the deployment of releases. Coordinate with the operations team to ensure successful deployment
●Monitor the deployment process and resolve any issues that arise
●Facilitate communication between teams to ensure that everyone is informed about the release status and any issues
●Provide regular updates to stakeholders on the progress and status of releases
●Maintain detailed records of release activities, issues, and resolutions
●Prepare and distribute release notes and documentation
●Maintain audit trails and documentation to support compliance efforts
Wells Fargo, NC
Release Manager March 2022 – Feb 2024
Wells Fargo & Company is an American multinational financial services company with a significant global presence. The company operates in 35 countries and serves over 70 million customers worldwide. This project involves managing releases for Digital and Innovation hub applications such as Account Validator accessor (AVA), Concurrent session management (CCSM), Messaging and Login.
Roles and Responsibilities:
●Plan and manage the release process end-to-end, from the planning of release to actual release deployment to production
●Continually work towards making improvements in the release process, maintaining a release repository and manage key information such as build and release procedures, dependencies, and notification lists
●Work closely with agile teams to establish and maintain the release calendar with release windows & cycles, ensure alignment across multiple Customer Journeys, key partners and vendors
●Evaluate and maintain release management processes, quality tollgates and deliverables
●Ensure completeness of release artifacts and Entry/Exit governance criteria on every deployment
●Monitor and control all release activities and publish regular release status to stakeholders
●Facilitate release planning and go-no-go sessions with stakeholders
●Manage and identify risks that may affect release scope, release duration, and environments
●Develop a plan for the automated CI/CD pipelines and deployment of various components via Udeploy Automation
The Standard, OR
Release Manager June 2017 – July 2019
The Standard covers 8.5 million people in the USA through and out of above 30000 employers with group and individual disability insurance, group life, AD&D and dental insurance, retirement plans products and services, individual annuities. More than 100 applications are getting changes for the development and supporting of different projects in Standard.
Roles and Responsibilities:
●Manages all aspects of the end to end release process
●Develop a plan for the automated CI/CD pipelines and deployment of various components via Automation
●Develop a runbook for the release and manage it over the lifetime of various release of projects
●Deals with release packaging, build, Configuration and acceptance of package in PROD
●Effective communication between the development, build, support teams and business teams
●Automation of different application deployment via CI/CD pipeline
●Risk Assessment and Security Assessment of project and application
●Setting up the new virtual cloud environment and manage throughout the phase of the development
●Setting up the application health check in Nagios and App Dynamics
United States of Automobile Association (USAA), TX
Technical Analyst / Tech Lead Aug 2015 – May 2017
USAA, a fortune 500 Company, with a working strength of 20,000 plus is one of the leading Financial Servicing Company for the US Defense Personnel and their dependents in the US and abroad. USAA is a leading provider of Property & Causality Insurance, Auto Insurance, Financial and Banking services.
Programs executed in USAA Banking Area:
●CFO COBIT control – COBT GAP Analysis - Analysis of all CFO applications to review for compliance with identified Bank controls
●E-Billing –Single Sign on Implementation
●E-Billing – Implement the standardized and simplified third party bill audit/review process for outside counsel invoice
●E- Discovery – POC to identify and prove out a best-in-class solution (internal or external) to identify, collect, and produce electronically stored information (ESI) and strengthen USAA's ability to meet its legal obligations
●COI – Conflict of interest - Across the Enterprise, Nine process areas have been identified to determine the COI or Outside Business Activity disclosure from applicants and/or employees. Currently this regulatory requirement is met via disparate systems and relies on highly manual and redundant processes. POC to identify and provide best solution to ensure centralized COI management and reporting via an Enterprise tool subjects USAA to regulatory scrutiny and exposure
Roles and Responsibilities:
●Identify all CFO Applications to assess the COBIT Controls Gaps
●Determine the business priority to fix the COBIT Control Gaps and SIPOC for applications
●Used different stages of Data Stage Designer like Lookup, Join, Merge, Funnel, Filter, Copy, Aggregator, and Sort etc.
●Designed and Developed Data Stage Jobs to Extract data from LDAP (Virtual directory) sources, applied transform logics to extracted data and Loaded into vendor LSS system
●Worked with Business teams and documented the finalized requirements
●Coordinate with the vendor to get the requirement
●Requirement analysis and requirement gathering
●Functional and Technical Query resolutions
●Vender tool training and demo
●Release plan and warranty support
Client
Role
Project Worked
Duration
United States of Automobile Association(USAA),TX
Technical Lead (Onsite)
Corporate System applications – IFF, CST & Credit Review
Credit Revue is the tool from CMSI which used as Home Equity loan originating system in USAA. It was designed to provide fast and reliable decisions to help MSR to grantors effectively manage risk and improve productivity.
IT Financial Foundation (IFF) system process intercompany billing. IFF does not have the ability to support the new LTD/DFD business model.
Environment: Visual Basic .NET 2010, ASP.NET, C#.NET,C++, Classic ASP, XML, SQL, Oracle, DataStage ETL (Data Migration), RTC, UNIX, CreditRevue, Adobe output designer
May 2013 – July 2015
Target Corporation, Minneapolis, US
Technical Lead (Onsite)
Merchandise Presentation Department (MPD) to handle the Merchandising Pyramid uses presentation expertise to develop world-class environments for our store team members and guests, and helps simplify the stocking an d shopping of our stores through space management.
Vendor Credit is RF device applications that maintain enables the receive customer change request order and update the request. Quick and easy way to complete updates of guest information to Credit and Total systems from the information on the Remittance stubs. Billing address, email address and telephone number changes are working in guest information updates. Efficient data entry screens to updates Credit systems. The GIU was developed using the VC++
Environment: Visual Studio 2010, WCF Services call from VC++, XML, VC++, SQL Server 2008, TFS, Oracle, .NET
Feb 2010 – Oct 2012
RiteAid, PA, US
Technical Lead (Onsite)
Loyalty Card and Receipt simulator - Loyalty Card is a major enhancement in their system which identifies the loyal customer, analyze current market basket and provide gift coupon or discount at point of sale. This enhancement also involves receipt simulator which formats the receipt with gift coupon/discount text and print it.
Environment: VC++.Net, MFC, Unix VI – Editor, C++, .NET, DB2, TFS 2008
July 2009 - Jan 2010
JCPenney, Plano, US
Technical Lead (Onsite)
Associate System simulator
Environment: VC++, MFC, C++, .NET, Oracle, TFS 2008
April 2009 - June 2009
JPMorgan Chase, Delaware, US
Technical Lead(Offshore)
First Watch Intelligence (Fraud prevent solution - FWI (First Watch Intelligence) is an application used by CCS Customer Security Operations (CSO) representatives to resolve the problems or issues faced by Chase credit card customers in real-time.
Environment: VC++,COM,DCOM,XML Parsing,Visual Studio 2005, Visual Source Safe, ADO.NET, SQL Server 2005
Oct 2008 to March 2009
Target Corporation, Minneapolis, US
Developer(Offshore)
Guest Info Update suite of applications that enables the receive customer change request order and update the request.
Environment: VB, VC++, MFC, VC++, VB.NET, Xalan, Xerces, ActiveX Component, MQ,Oracle, SQL
Feb 2008 - Sep 2008
Johnson Controls, Holland,US
Developer(Offshore)
Shop Floor IPC - Integrated production control is suite of applications that enables the JCI Plant to receive customer order schedule that aid in receiving production orders scheduling to an assembly lines
Environment: VC++, COM, DCOM, NET Framework, XML, Crystal Reports, SQL Server, Windows XP, Visual SourceSafe.
July 2006 - Jan 2008
Daily Thanthi,Dinakaran India
Programmer(Offshore)
Elango Multilingual Interface
April 2004 – June 2006
Education
Master of Science in Software Engineering, Periyar University, India
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