Customer Service Port Arthur

STACIA MORRIS

Port Arthur, TX ***** 409-***-**** ***********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Order tracking

Scheduling

Inventory Management

Data organization

Purchasing

Documentation skills

Multitasking Abilities

Time Management

Attention to Detail

Organizational Skills

Team Collaboration

Adaptability and Flexibility

Strong Work Ethic

Exceptional customer service

Order Accuracy

Work History

Purchasing Agent 03/2024 - 08/2024

Crane Tech Inc – Beaumont, TX

Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.

Maintained documentation for all purchases.

Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

Server 04/2022 - 03/2024

Golden Corral – Beaumont, TX

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Cultivated warm relationships with regular customers.

Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server 10/2015 - 12/2018

Bayou Cafe/ Hamilton's – Port Arthur, TX

Worked with POS system to place orders, manage bills, and handle complimentary items.

Handled cash transactions accurately, contributing to balanced daily financial reports.

Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Server 01/2015 - 09/2018

Magnolia Diner – TX

Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Maintained a clean and orderly dining area for an enjoyable guest experience.

Served food and beverages promptly with focused attention to customer needs.

Ironworker 10/2013 - 10/2014

Bechtel – Johnson's Bayou, LA

Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.

Erected structural steel and iron frameworks for bridges, buildings and other structures.

Followed blueprints and instructions from supervisors to erect columns, beams and girders.

Timekeeper/Receptionist 07/2012 - 05/2013

Prodigal Solutions – Beaumont, TX

Verified timekeeping records and handled any discrepancies with employees.

Checked accrued hours against listed hours for leave time.

Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.

Researched and resolved time discrepancies.

Industrial Painter 10/2011 - 05/2012

Brock – Groves, TX

Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.

Painted surfaces using brushes, spray guns, and paint rollers.

Ensured a safe working environment through proper use of protective equipment and adherence to safety protocols.

Timekeeper/Secretary's Assistant 11/2010 - 05/2011

Brand Scaffolding – Hawkins, TX

Provided supervisor with daily status report on all job tasks and workers' duties.

Performed data entry tasks and maintained accurate records of employee payroll information.

Generated reports to track employee time and attendance.

Administrative Assistant 07/2008 - 01/2010

Attorney Richard Marsh – Houston, TX

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documentsii

Painter/Laboror 07/2005 - 03/2009

Timothy Butt Contractors – Port Arthur/ Houston, TX

Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.

Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.

Repaired drywall and plaster prior to painting.

Trainer 01/2006 - 12/2007

Texas Roadhouse – Port Arthur, TX

Mentored new hires, resulting in stronger staff development and increased productivity.

Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Provided coaching and mentoring to employees.

Manager/Bartender 10/2000 - 12/2005

Handlebar South – Port Arthur, TX

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Upheld strict regulations for safe alcohol service and food safety.

General Manager 05/2000 - 05/2005

Papa John's Pizza – Port Arthur, TX

Developed and implemented strategies to increase sales and profitability.

Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assisted in recruiting, hiring and training of team members.

Shift Leader 10/1997 - 10/2000

Mazzio's Pizza – Nederland, TX

Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Enforced company policies and regulations with employees.

Secretary 01/1998 - 05/1999

State Farm Insurance – Port Arthur, TX

Entered data into system and updated customer contacts with information to keep records current.

Provided clerical support to company employees by copying, faxing, and filing documents.

Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Education

Cosmetology

Lamar State College - Port Arthur, None Selected

High School Diploma 05/1999

Thomas Jefferson High School - Port Arthur, None Selected

References

Andria HERNANDEZ, Former employer, 409-***-****

Ramon ARTOLA, Friend, 409-***-****

Danielle ROBBINS, Friend/mentor, 210-***-****

Certifications

Food Handler Certification, 360 Training - expires 8/2026

TABC Certification, 360 Training - expires 9/2026

Safety Technician, NCCER - 10 years

Contact this candidate