Customer Service Retail Merchandiser
Resume:
Amber Patnode
Ticonderoga, NY *****
*****.*******@*****.***
Work Experience
Tax Preparer Assistant
H&R Block - Ticonderoga, NY
November 2022 to Present
I assist the Tax Pro with scanning all documents needed to properly and successfully file the clients taxes I also am
Taking the course to become
My own Tax Pro
Retail Merchandiser
American Greetings - Ticonderoga, NY
October 2022 to Present
I have all my supplies and product shipped directly from my company American Greetings to both of my retail locations Walmart in Ticonderoga and also the Dollar General in Schroon Lake NY. I was provided with a tablet and scanner to view my merchandise that’s being shipped to me also checking the hours I have to get the work activities completed per location ! I make sure all product I have is either out on the floor or stored in my companies area and not crowding the retailers back space Waitress/Bartender
Burgoyne Grille - Ticonderoga, NY
August 2022 to Present
I joined the FOH team at the Burgoyne Grille a little earlier then expected however I enjoy being in the FOH and the team here is really really amazing to work with ! Here i also provide the customers with enjoyable experience while they enjoy the food of their choice i make sure everything they order is delivered promptly and correct so there is no lag in the amount of time they walk until they finish their meal!
Waitress
America’s Cafe at Fort Ticonderoga - Ticonderoga, NY April 2022 to Present
This is a part time seasonal waitressing position located in Fort Ticonderoga at America’s Cafe. I provide customers with exceptional customer service while they take a break from touring the Fort to have a nice lunch overlooking Lake Champlain making them feel welcomed and cared about as if they were the only people dining in at that specific time making sure they receive their entire lunch order correct and served to them Hot and in a timely manner getting them in and taken care of quickly but not to quick as to were they notice and feel rushed due to the fact we are a cook to order Cafe and most visitors have planned tours, exhibit demonstrations or a boat tour to enjoy ! House Cleaner
Karla’s Kleaning - Hague, NY
April 2015 to September 2020
I worked for Karla’s Kleaning for almost 5 years seasonally for summer months into early fall. I worked side by side with Karla herself the owner of the company together we would open up summer homes that had been winterized and closed for the winters to ensure they were in tip top shape for the home owners that either spent the entire summer st their summer home or came up a spent time here either weekly or a few times a month. We also continue to provide turnover cleanings to homes that we opened for the home owners either for themselves to enjoy or for families that rented this home weekly as a Air BNB or some homes we had a specific cleaning schedule to follow for the season either being daily,every other day,1x per week or once a week ! Each of us girls that worked for Karla also had to provide our own cleaning supplied in which as long as we kept the item specific receipts Karla did reemburse us at the end of each month for our cleaning supplies we purchased for our jobs from the begging of the month until the last Friday of the month for anything we purchased and used to work with and complete our cleanings properly
Kitchen Manager
House Of Pizza - Ticonderoga, NY
October 2019 to May 2020
Manager
Rent-A-Center - Troy, NY
June 2006 to July 2013
I was hired at RAC as a Customer Account Representative in which I provided customers with a service they needed when in the market for house furniture, appliances, home entertainment and also some electronics one may wish to have in their home. Once approved for a account with us with no credit needed we would deliver whatever the customer was approved for their home and then monitor their accounts to make sure payments were being made on time and customers were obtaining ownership of anything they rented from us if for any reason payments weren’t being made their account would be monitored until a payment was received or we retrieved our merchandise due to non payment I was promoted to Store manager in 2011 in the Queensbury NY store I transferred to several different locations throughout my time being with the company and all together I managed 3 different Stores while being manger I made sure all my staff was properly trained to be successful in their position I also made sure everyone had a work schedule that accommodated their home life, i micro managed them at times when needed, order merchandise, changed the floor plans in the store monthly and also performed a weekly inventory of all merchandise on hand .
Education
High school diploma
Ticonderoga Senior High School - Ticonderoga, NY
September 2000 to June 2004
Skills
• Food Preparation
• Food Production
• Meal Preparation
• Bartending
• Management
• Inventory Control
• Serving Experience
• Laundry
• Busser
• Residential Cleaning
• Kitchen Management Experience
• Merchandising
• Retail Sales
• Cooking
• Restaurant Management
• Restaurant Experience
• POS
• Kitchen Experience
• Supervising Experience
• Cleaning Experience
• Purchasing
• Public accounting
• Tax experience
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
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