Vendor Management Program Manager
Resume:
Mary Pish
IBM Americas GEO Leader, Travel & Expense Vendor Management
HR Services - Retired
Stanley, Virginia, United States
Summary
I have been fortunate enough to be with IBM since March of 1979. During those years, I've performed many roles including manufacturing, IT access management, System 370 support, Management of IT services, Payroll Management, Expense related fraud detection and most recently various Management positions within the Travel & Expense Organization.
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I retired as of June 30, 2024. Prior to my retirement, I managed IBM's Global Travel & Expense Operation with a primary focus on support for both North and Latin American countries. In addition, I was the IBM HR Program Manager for our relationship with American Express for Corporate cards and also manage our relationships with 3rd party vendors who support IBM's Travel & Expense Operation.
I work remotely and am privileged to work with a world class global team at IBM!
Experience
IBM
45 years 3 months
HR Delivery Leader
August 2009 – June 30, 2024 (14 years 10
months) Work from Home
Managing a Global Program at IBM using data analytics to monitor compliance to expense reimbursement policy. Also as part of this role, I am the HR liaison for IBM's Corporate card program with American Express. Most recently, I led a project to change Corporate card providers for the IBM Corporation. This entailed working through the RFP process, provider evaluation and selection, and awarding of the contract. Once approved and announced, I effectively led the Global team to implement the new program that covered 100,000 card holders across 80 countries. In Partnership with the new provider, we completed the implementation in only 7 months, which was a herculean effort. I give all the credit to my team spread across the world and accredit it to their professionalism, commitment and effective communication.
Manager of T&E Operations
June 2008 - Present (16 years)
People, Business, and Financial Management for the IMBPD T&E Operations team in support of Client IBM. Includes management of exempt, non-exempt, and contract resources. Achievements include: Managing the transition of the T&E Pre-audit process support from Chennai IN to Manila PH
Contact
********@*******.***
www.linkedin.com/in/marypish-
6977b025 (LinkedIn)
Top Skills
Program Management
Operations Management
Team Leadership
Certifications
Accessibility Advocate
People Analytics - Essentials
Trustworthy AI and AI Ethics
Trustworthy AI and AI Ethics
IBM Agile Explorer
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Transition of T&E Operations from an outsourced arrangement with Fidelity Investments back to IBM.
Key role in the successful IBM Corporate audit of the WWER Application for which I received an informal award.
Program Manager
March 1979 - Present (45 years 3 months)
Various positions in IT Support, People Management, and Program Management.
Program Management
June 1998 - December 2002 (4 years 7 months)
Team Lead for Access Admin/Business Process Controls Advisory Systems Analyst and Team Lead for Access Management process for:
HR, Payroll, Travel, and Mobility applications and process. Lead for implementation and support of Business Process Management for the Disbursements organization.
Played a key role in the IBM Corporate audit of the Payroll process in 2000 for which I received an informal award.
Senior I/T Specialist Manager
December 1996 - June 1998 (1 year 7 months)
Manager of VM and Midrange Delivery; Manager of distributed teams of Systems Programmers supporting IBM's Southern Region for VM and Midrange Delivery to both internal and external clients. Managed teams of I/T professionals responsible for service delivery, consolidation/standardization of services, and Systems controls and auditability.
Received 2 informal awards as well as was nominated to attend 1996 Leadership Circle recognition
MVS System Programmer
April 1994 - November 1996 (2 years 8 months)
Systems Management Integrator, Systems Management Integrator responsible for:
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Support of MVS systems hosted in IBM's Southern Region for internal and external clients.
Managed a cross-organizational project to implement system and process controls which resulted in a "No Reply" Corporate Audit of the Southern Region's MVS Host systems.
Participated in a cross-organizational team which standardized the Operating System builds for the MVS mainframe systems supported out of IGS - South Systems Programmer/Analyst
September 1983 - March 1994 (10 years 7 months)
Senior Associate Programmer
March 1979 - September 1983 (4 years 7 months)
Held various positions supporting MVS Host systems in Owego, NY and then as part of the North East Region in Glendale and Endicott. Participated in the First Regional deployment of a common Operating System implementation for the North East Region.
Administered the system billing process associated with Department of Defense contracts for IBM's Federal System Division. Received 2 formal awards for efforts associated with standardization of IBM Operating System and Program Product builds. Received a formal award for implementing standard control
processes.; Held various positions in the Circuit Packaging Manufacturing Operation in FSD Owego.
Obtained AA Degree in Business Administration from Keystone Junior College. Top Key Skills
People Management Business Process Management
Project Management Business and Process Controls
I/T Controls System Security Standards
Application System Controls and Auditability Process Audit Application Audit System Audit.
Key Courses
Fast Break for Leaders, New Manager School, Southern Tier Leadership Forum, Protecting IBM Information, Secureworld, Information Asset Security, Unix/Aix Overview.
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Fidelity Investments
5 years 6 months
Manager of T&E Operations
February 2008 - June 2008 (5 months)
People and Business Management for the IMBPD T&E Operations team in support of Client IBM. Included management of exempt, non-exempt, and contract resources. Manager of Payroll Operations
March 2007 - February 2008 (1 year)
People and Business Management for the HR Payroll
Operations team in support of Client IBM. Included management of exempt, non-exempt, and contract
resources. Specific department mission included Time and Attendance, Payments, Deductions, International Assignee Payroll.
Manager
January 2003 - February 2007 (4 years 2 months)
Team Lead for Payroll Analysis and Access Admin in support of the IBM Client Team Lead for Systems and Business Analysts responsible for: Day to day support, ongoing maintenance, and special projects for the Payroll application and processes.
Access Management process for all HR, Payroll, Travel, and Mobility applications.
Standardized cross-organizational access administration and revalidation processes
Led effort to establish a relationship and mission transfer of legacy Fidelity Human Resource Service's access administration into our organization. Played a key role in the successful IBM Corporate Payroll process audit. Coordinated and/or participated in 2 successful SAS70 reviews of the IBM Payroll process and a Fidelity Internal Corporate Audit. Recipient of 2 Fidelity Investments Outstanding Service Awards in Spring 2004 and Spring 2005.
Education
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Keystone College
AAS, Business Management · (1981 - 1983)
Keystone Junior College, United States of America
Associate of Arts, Business Administration · (1983)
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