Customer Service Legal Assistant
Resume:
Jamie Tharpe
Atlanta, GA 30341
Professional Summary
A self-motivated professional with proven paralegal, research, information analysis and writing skills. Responsible for drafting legal documents, reviewing, and editing documents, conducting interviews, monitoring schedules and deadlines and preparing reports. A resourceful team member experienced in handling a wide range of paralegal and executive activities. Highly organized and detail-oriented customer service with experience supplying thorough administrative support to senior executives. A customer service manager who continually maintains a positive attitude while interacting with demanding clients. Peters & Monyak, LLP Atlanta, GA 08/2023-Present
Paralegal/Legal Assistant
• Support firm attorneys and staff with various duties for medical malpractice defense cases to facilitate and expedite service to clients.
• Deposition and record review and summaries.
• Maintaining scheduling of Depositions.
• Preparation for depositions and preparing attorneys for depositions in advance.
• Preparation for hearings.
• Calendar deadlines.
• Communicate with experts, attorneys, the courts, and other parties.
• Draft discovery Reponses.
• Gather documents to produce.
• Organize and maintain documents by Bates stamping.
• Maintained and filed necessary documents for E-filling with Federal and state courts.
• Built, maintained, and managed relevant files of Litigation.
• Conducted Legal Research.
• Running conflict checks for new clients and preparing reports.
• Entering attorney time records into timekeeping software. Bovis, Kyle, Burch & Medlin, LLC Atlanta, GA 06/2022-08/2023 Paralegal
• Support firm attorneys and staff with various duties for insurance defense cases to facilitate and expedite service to clients.
• Deposition and record review and summaries.
• Maintaining scheduling of Depositions.
• Preparation for depositions and preparing attorneys for depositions in advance.
• Preparation for hearings.
• Review and analyze medical records by preparing medical chronology.
• Draft and prepare Non-party Requests documents to providers.
• Calendar deadlines.
• Communicate with clients.
• Draft discovery Reponses.
• Gather documents to produce.
• Organize and maintain documents by Bates stamping.
• Organize and prepare index documents.
• Maintained and filed necessary documents for E-filling with Federal and State courts.
• Built, maintained, and managed relevant files of Litigation.
• Requested Non-party medical records and bills.
• Maintaining Billable time entries.
• Conducted Legal Research.
Hornsby Law Group Atlanta, GA 03/2021-05/2022
Paralegal
• Supported firm attorneys and staff with various duties for personal injury cases to facilitate and expedite service to clients.
• Reviewed and organized extensive client documents including medical bills and records, letters, and legal documents to client record.
• Draft initial case discoveries when filing new lawsuits.
• Calendared deadlines.
• Communicated with clients.
• Drafted discovery Reponses.
• Gathered documents to produce.
• Organized and maintained documents by Bates stamping.
• Organize and prepare index documents for litigation cases.
• Maintained and filed necessary documents for E-filling with the state courts.
• Built, maintained, and managed relevant databases and files from start of an open case to closing of a case from Pre litigation through Litigation.
• Requested medical records and bills.
• Prepared and drafted settlement statements.
• Requested Reduction Requests on medical balances.
• Prepared and drafted demand packages and letters to insurance companies.
• Conducted Legal Research
Monge & Associates Sandy Springs, GA 05/2019-03/2021 Paralegal/Legal Assistant
• Supported firm attorneys and staff with various duties for personal injury cases to facilitate and expedite service to clients.
• Reviewed and organized extensive client documents including medical bills and records, letters, and legal documents to client record.
• Identified and completed daily tasks related to the management of each case, and documenting notes in firm case management system.
• Prepared discovery requests and receipt of responses from opposing counsel.
• Scanned and filing of discovery, pleadings, and other file material.
• Drafted and proofread all correspondence, medical and billing requests for demands.
• Obtained pertinent information from clients, including treatment status, doctor appointment information, changed in medical care and/or work status, efficient and detailed in documenting and recording all correspondences. Cuzdey, Ehrmann, Wagner, Stine
& Sansalone, LLC Alpharetta, GA 02/2019-05/2019
Paralegal/Legal Assistant
• Prepared legal documents and State Board filings related to Insurance Defense, Workers Compensation cases.
• Handled administrative and office support functions for assigned Associates.
• Maintained calendar and contacts for attorneys; scheduling appointment, conferences, and depositions including scheduling court reporter.
• Requested discovery and medical records.
• Prepared, typing, editing, and proofreading legal documents, including briefs, motions, memorandums, status report and evaluations.
• Initiated and maintained contact with clients and opposing counsel.
• Responsible for maintaining contacts with State Board Judge's office regarding Hearings and Mediations.
John Foy & Associates Atlanta, GA 01/2017-02/2019
Paralegal/ Legal Assistant
Handled multiple case management responsibilities for busy practice group.
• Maintained, prioritized, and organized case/client files.
• Provided legal and administrative support to four attorneys.
• Coordinated, prepared, and interpreted complex legal documents and contracts.
• Completed legal research in databases and libraries and presented data and research findings orally and in writing.
• Built, maintained, and managed relevant databases and files.
• Interviewed clients about their injuries and organized their medical reports and bills.
• Worked with defendant to obtain all pertinent information.
• Reviewed and interpreted police reports.
Premier Parking Nashville, TN 08/2012-01/2017
Customer Service Manager
Managed all customer service and office management duties for parking management Services Company.
• Answered all calls and responded to emails within a timely manner.
• Processed incoming mail and distributed it to appropriate departments.
• Maintained and managed the ordering of office supplies.
• Researched and solved payment discrepancies.
• Submitted research requests for refunds.
• Performed collection duties for citation and post payments into software database on daily bases.
• Coordinated monthly past due collection invoices.
• Organized and managed the citation processing and issuing, implementing in a faster and efficient way.
• Resolved citation inquiries using good judgment and professional customer service. EDUCATION:
Web Design & Interactive Media: June 2010 The Art Institute, A.A.S. in Paralegal Certification: March 2019-August 2019 University of Georgia; CEU 90.0 Hours Certified Notary Public, State of Georgia: Dekalb County SKILLS: Microsoft Word, Excel (pivot tables, vlookups), Outlook, PowerPoint, PeopleSoft, Timesheet Professional, Needles, PowerBI, Prevail Case Management Support, SalesForce, IManage, PeachCourt E- Filing, Odyssey E-Filing, TLO Search, Westlaw, Orion, Clio, iManage, NetDocs, SharFile
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