Customer Service Representative
Resume:
KIM LE
Lincoln, NE *****
*******@*****.***
SUMMARY
Detailed Electronics Technician and Service Representative skilled in product manufacturing and product
service including troubleshooting, repair and maintenance demonstrating extensive product knowledge.
Customer service related job responsibilities in order processing and return evaluations. Known for work
quality and great problem-solving skills. Trustworthy individual offering many years of work experience as
a qualified Technician and Customer Service associate. Focused and enthusiastic, demonstrating high-
level product knowledge used in diagnosing issues and performing repairs. Broad knowledge of
production, repair and Customer Service processes including the Credit Returns Department. Seasoned
manufacturing technician with more than 20 years of experience. Comfortable at organizing
responsibilities to meet challenging objectives and tight deadlines. Functional knowledge of majority of
Bosch Security, Telex Communications and Electro-Voice professional audio products. Liaises with
customers, Customer Service personnel and other necessary Bosch associates to complete open tasks.
Dependable professional with a strong background in all departments and positions I have been a part of
with a desire to build my expertise and competency in any given area of responsibility. Dedicated to
quality work performance and maintaining a professional reputation.
EDUCATION AND TRAINING
2010-2011 Penn Foster - Scranton, PA
Associate of Science: Technician, Electronics Technology
Graduated on Deans list with 4.0 GPA
Areas of focus:
• Modern test equipment use and troubleshooting techniques
• Circuit design and analysis
• Digital and analog signals
• AC/DC circuits
EXPERIENCE
1992-2007
Telex Communications - Lincoln, NE
Production Technician
• Produced and assembled wired and wireless communication equipment PCB production,
product assembly and postproduction testing
• Assisted in updating work instructions and procedures as needed
• Trained new hires
• Completed product orders and material management
2007-Present
Bosch Security Systems, Inc. - Lincoln, NE
Service Technician
• Troubleshoot and repair surveillance and digital recording equipment
• Evaluate, diagnose and update incoming product failures and returns
• Refurbish commercial returns for restocking
• Work with Customer Sales Organization (CSO) in Fairport, NY to amend and correct return
authorizations
• Assist in recouping restocking fees on commercial returns
• 5S area leader
• Regular SAP® and Microsoft® Access use to document return and product evaluation
information
• Adhered to applicable regulations, policies and procedures for health, safety and
environmental compliance.
• Set up and verified functionality and availability of Security and Safety equipment.
• Interpreted technical drawings, blueprints and schematics, equipment manuals and
manufacturer instructions to install and troubleshoot devices.
• Worked from complex and detailed manufacturing documentation and verbal instructions.
• Inspected, repaired and programmed systems and individual products.
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