Los Angeles Executive Assistant

Paige Chang

Los Angeles, CA *******@*****.*** linkedin.com/in/paige-chang

Summary

A highly motivated, proactive, and results-driven individual with extensive experience in Office Management, Customer Relations Management, Account Management, Customer Service, Operations Management, Digital Strategy, Cross-Functional Coordination, and Partnerships Management. Works effectively and efficiently in high-pressure circumstances and readily adapts to change with little direction using a high degree of judgment. Experience in balancing multiple priorities while consistently achieving and exceeding the expected results within time and budget. Experience

WeWork Los Angeles, CA August 2021 – Present

Community Lead, Community Associate

• Manage day-to-day operations, maintenance, logistics, and security of an 80,000+ sq. ft. facility

• Retain the highest customer satisfaction rating amongst all WeWork locations in Southern California; increased customer satisfaction rate by over 200%

• Utilize Salesforce Service Console, Medallia, and proactive check-ins to collect feedback and problem solve

• De-escalate member concerns through mediation and set a standard of positivity in the workplace

• Plan, execute, and market engaging events (200+ in attendance); manage vendors and invoicing; collaborate with internal and external organizations

• Frequently creating Excel spreadsheets, and Microsoft documents for inventory of furniture, consumables, office supplies, and expenses

• Manage an onsite team of 12; including management of cross-functional teams and projects

• A serving member of WOW (Women of WeWork), an organization of Diversity & Inclusion committee; volunteering with outside organizations Active Life Los Angeles, CA October 2020 – July 2021 Support Front Specialist

• Simultaneously managed calendars for 15 practitioners and executive team members, scheduled over 90+ appointments per day across multiple Southern California locations

• Updated patient files, medical records, and insurance on a daily basis in alignment with HIPPA standards, protecting patient-sensitive health information

• Guided patients through prescription authorization procedures and insurance coverage processes

• Used on-premise enterprise software and Microsoft suite applications to file, maintain, and ensure the confidentiality of patient medical financial records

• Promoted twice within nine months for demonstrating outstanding work ethic by proactively taking on additional responsibilities and implementing industry-specific knowledge acquired through independent off-the-job research

Private Principal (Therapist) Miami, FL (Remote) April 2020 – September 2020 Assistant

• Supervised operations, handled emails, calls, voicemails, communications, scheduled patient sessions, and made travel arrangements (flights, rentals, hotels, and/or rideshares)

• Assembled billing statements for patients/clients, organized notes

• Created content and handled all social media accounts, websites, and blogs

• Assisted with patient medical records as well as helped patients with insurance questions

• Maintained a structured schedule with daily tasks and patient sessions; help create outlets and ideas for new inspiration for mental health with articles and mental-exercises for business website

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