Customer Service Representative

TECHNICAL SKILLS

• Expert in Microsoft Word

• Expert in Excel

• Outlook

J B

PROFESSIONAL PROFILE

Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

EDUCATION

High school Diploma

Westfield HS-2008

SKILLS

• Attention to Detail

• Active Listening Skills

• Extremely Organized

• Problem Solving

• Time Management

• Critical Thinking

• Complaint Resolution

• Excellent Verbal & Written

Communication

• 40 WPM Typing Speed

• Customer Service Oriented

• Skilled Multi-task

EXPERIENCE

Administrative Assistant/Customer Service

Alptitude,LLC / Houston,TX / 03.2019-Present

• Open and maintain customer accounts by recording account information

• Selecting and explaining the best solution to solve the clients problem; expediting correction or adjustment

• Answers calls from customers wanting virtual assistant services/online business management services.

• Answer incoming customer inquiries regarding billing issues, and general concerns.

• Record customer information within our customer service database

• Engage with clients in a friendly and professional manner while actively listening to their concern

• Offer support and solutions to customers in accordance with the company's customer service policies

Cashier

Zaxby’s / Houston, TX / 07.2020-01.2021

• Provide friendly, enthusiastic service for all guests

• Promptly greet guests as they enter and thank them as they leave

• Explain menu items, answer questions, and suggest additional items Enthusiastically represent the Zaxby’s brand

• Accurately complete orders and guest transactions

• Enter guest orders accurately into the point of sale system

• Accept payments, operate cash registers, and maintain receipts 346-***-****

**********@*****.***

Houston,TX

JADA BASS

EXPERIENCE continued

• Handle cash payments, count and verify tills, and record totals appropriately

• Maintain a clean, safe, welcoming environment

• Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior

• Maintain equipment and inform management of maintenance needs

• Stock paper goods, condiments, serveware, and beverages

• Keep work areas clean and organized

• Complete all tasks with a sense of urgency, in a timely manner

• Work safely and follow all safety guidelines and procedures

• Other duties as assigned

Billing Clerk

United Parcel Service / Houston, TX / 09. 2018-12.2019

• Take analysis of customer order due dates and product availability.

• Work closely with Production and Customer Service to arrange for timely shipments.

• Assign orders to be complete.

• Picking of daily orders

• Consolidate customer orders when completed by production.

• Allocate proper space for outbound orders.

• Complete all stock orders by request date.

• Verify all outbound shipments for accuracy.

• Coordinate daily pickups with freight carriers.

• Determine freight charges for shipments.

• Provide freight quotes/options for customers.

• Help in all facets of departments when necessary.

• Ensure all shipments have proper labeling and documentation. PERSONAL SKILLS

• Adaptability

• Flexible

• Leadership & Initiative

• Productive

• Team Player

• Patience

• Interpersonal Skills

References Available Upon Request

JADA BASS

J B

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