Quality Assurance Medical Records
Resume:
Keyona Sutton
Baltimore, MD 21225
443-***-**** - **************@*****.***
Professional Summary
Certified Phlebotomy Tech II certified by the State of Maryland with more than 11 years of experience within hospital and blood bank settings. Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records. High
level of accuracy and attention to detail. Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval. Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties.
Skills
Customer Service (10+ years)
Medical Terminology
Medical insurance
Vital signs
Venipuncture & Capillary Puncture
Blood Collection & Handling Safety
Medical Records Review
Blood Specimen Storage
Patient & Donor Care
Quality Assurance & Controls
Direct Patient Care
Tracking Specimens
Records Management
Infection Control
Therapeutic Phlebotomy
Drawing Blood
Work History
06/2017 to Current
IV Technician
Battelle Memorial Institute – Baltimore, MD
Verified and recorded identity of patient and donor.
Executed daily operations of patient confidentiality and integrity.
Monitored progress of patients once IV was inserted and started and maintained IVs according to physician's instructions.
Utilize computer systems for registering patients and ordering labs
Specializing in difficult phlebotomy procedures and difficult veins.
Label and freeze specimens as required by test order, package specimens for transport.
Processed, prepared, labeled and stored patient specimens and samples according to the moral ethics and determined departmental procedures for subsequent analysis by the clinical laboratory staff and provided technical guidance.
Performs phlebotomy, EKG's, vitals, specimen collection, patient transport, CPR and rapid response.
Receive specimens and centrifuged them also prepare for shipping.
Sent specimens to main hospital and reference labs.
Properly handling all specimens according to the company's guidelines, protocols,
01/2015 to 06/2017
Research Associate
Parexel – BROOKLYN, MD
Performed specified medical research studies and also with Pediatrics and adolescent children to further control or cure disease.
Ensured the quality of the specimens by centrifuging specimens for the logistics courier to pick up.
Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
Record patients' medical history, vital statistics, or information such as test results.
Performed bleeding time procedures.
Performed EKGs, Triage patients, screening tests and vital signs, point of care for lab, procedure assist.
Logged patient information and recorded results into the computer.
Neonatal heel sticks and capillary punctures
Assists in screening and examining of patients/subjects.
Performs calculations to complete research test results.
Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
Utilized multiple electronic medical software to conduct patient intakes and send correspondence
Specializing in difficult phlebotomy procedures and difficult veins.
Responsible for verifying assessment for patient's identification
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Documented and verified patient information using laboratory information system.
Consulted with outside professionals and specialists about tests and testing results.
Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Specialized in conducting Hepatitis tests with accuracy and precision.
Conducted wide range of laboratory tests and recorded results.
Stocked phlebotomy cart or carrier with appropriate supplies.
Centrifuged blood samples as outlined in clinical protocols.
Tracked collected specimens by initialing, dating and noting times of collection.
Centrifuged blood samples as outlined in clinical protocols
Packaged and shipped specimens to central lab daily
Conducted venipuncture and other CT procedures
Completed proper sanitation and cleaning of equipment and work areas between patients
Reviewed patient records for accuracy and completeness
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Used personal protective equipment correctly to protect coworkers and patients
Organized daily work based on collection priority.
05/2014 to 12/2014
Blood Bank Lab Technician
Maryland Biological Services – Baltimore, MD
Used personal protective equipment correctly to protect coworkers and patients.
Packaged and shipped specimens to central lab daily.
Organized daily work based on collection priority.
Tracked collected specimens by initialing, dating, and noting times of collection.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Reviewed patient records for accuracy and completeness.
Monitored patients for reactions and verified sample quality.
Centrifuged blood samples as outlined in clinical protocols.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Conducted venipuncture and other CT procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Stocked phlebotomy cart or carrier with appropriate supplies.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Addressed questions and concerns to educate patients on collection process and procedures.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Used correct formulas and procedures to prepare solutions and reagents for testing needs.
Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Assessed new protocols and equipment for relevance and helped implement chosen updates.
Set up, maintained and verified sterility of lab equipment and tools.
Helped management optimize laboratory processes for maximum efficiency and performance.
Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
Assisted with research into collection by conducting required experiments.
Removed samples of materials following good practices to achieve accurate test results.
06/2014 to 11/2014
Phlebotomist
Zero Prostate Cancer – Silver Spring, MD
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored patients for reactions and verified sample quality.
Reviewed patient records for accuracy and completeness.
Verify patient by reading patient identification, Interviewed patients.
Utilized Patient identification. Selection of blood collection equipment appropriate to test requisition, preparation of patient and infection control, explained procedures to the patients.
Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
Coordinate image guided Digital rectal exam (DRE) protocol
Coordinate care for Prostate-specific antigen (PSA) blood test protocol and to check for prostate infection.
Draw blood from patients for various types of lab work, process, spin down and package specimens for the logistics courier to pick up.
Uphold HIPPA laws and requirements when dealing with patient information.
Stocked phlebotomy cart or carrier with appropriate supplies.
07/2012 to 11/2012
Collection Technician II
American Red Cross Blood Donation Center – Baltimore, MD
Verifies and records identity of patient or donor and converses with patient or donor.
Perform initiation of plasma donation sequence following venipuncture technique.
May conduct interviews, take vital signs, and draw and test blood samples and prick finger to check for Hemoglobin level.
Dispose of contaminated sharps, blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Perform specialized testing kits for the research department which involved processing for long term medical studies.
Honored as a member of mobile team that collected 20,000+ units of life-saving blood.
Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Identified and traced quality control issues impacting laboratory results.
Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Education
09/2009
High School Diploma
Griggs International Academy - Silver Spring, MD
09/2008
No Degree: Clinical Laboratory Assistant
Kaiser Permanente School of Allied Health - Baltimore, MD
Certifications
CPT – Certified Phlebotomy Technician 2023
DPT - Donor Phlebotomy Technician 2023
First Aid/CPR Certified 2022
Internship Training Davita - 2012
Internship Kaiser Permanente Training - 2012
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