General Manager Team Members

General Manager

smc congo ltd

Jan **** - Present (6 years 10 months)

Management of the company

negotiation of forestry equipment rental contracts settle the financial matters of the company

Execution of wood contracts

Follow all export goods and logs to asia and Europe Developed and maintained relationships with customers and suppliers through account development. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Implemented operational strategies and effectively built customer and employee loyalty. Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Managed budget implementations, employee evaluations, and contract details. Introduced new methods, practices, and systems to reduce turnaround time. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Provided thoughtful guidance to personnel in navigating and resolving snags in productivity. Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Collaborated with cross-functional teams to develop innovative solutions. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Supervised creation of exciting merchandise displays to catch attention of store customers. Trained and guided team members to maintain high productivity and performance metrics. General Manager

MARTENIUS TRADING CONGO LTD

Aug 2010 - Sep 2016 (6 years 2 months)

Administrative management of the company

Analysis of the need expressed in the spécifications signed with the government for execution, Follow and settle all issues with the government

Trading and drafting of log sales contracts,

Settling administrative issues.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Developed and maintained relationships with customers and suppliers through account development. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Implemented innovative programs to increase employee loyalty and reduce turnover. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Supervised creation of exciting merchandise displays to catch attention of store customers. Trained and guided team members to maintain high productivity and performance metrics. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Reduced operational risks while organizing data to forecast performance trends. Assisted in recruiting, hiring and training of team members. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Reported issues to higher management with great detail. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Implemented business strategies, increasing revenue and effectively targeting new markets. Managed purchasing, sales, marketing and customer account operations efficiently. Introduced new methods, practices, and systems to reduce turnaround time. Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Developed and maintained relationships with customers and suppliers through account development. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Implemented innovative programs to increase employee loyalty and reduce turnover. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Supervised creation of exciting merchandise displays to catch attention of store customers. Trained and guided team members to maintain high productivity and performance metrics. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Commercial Manager

MARTENIUS TRADING CONGO

Dec 2008 - Jul 2010 (1 year 8 months)

Find wood customers

Draft sales agreements for logs

Sale and export to Europe and asia

Follow export documents

Developed strategic initiatives based

upon company objectives aimed at accelerating growth. Motivated team to meet and exceed sales goals.

Provided local market insight and identified trends. Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains. Prepared sales presentations for clients showing success and credibility of products. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Communicated product quality and market comparisons by creating sales presentations. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Built relationships with customers and community to establish long-term business growth. Compiled and analyzed data to determine approaches to improve sales and performance. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Motivated team to meet and exceed sales goals.

Provided local market insight and identified trends. Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains. Prepared sales presentations for clients showing success and credibility of products. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Communicated product quality and market comparisons by creating sales presentations. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Built relationships with customers and community to establish long-term business growth. Compiled and analyzed data to determine approaches to improve sales and performance. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Managed revenue models, process flows, operations support and customer engagement strategies. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Built relationships with clients to establish new contracts. Human Resources Manager

Dell OFIS

2007 - May 2008 (6 months)

Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Organized and led staff orientation programs and training to promote Structured compensation and benefits according to market conditions and budget demands. Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Discovered and resolved complex employee issues that affected management and business decisions. Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Maintained current knowledge of industry regulations and legislation to amend policies and promote Recruited top talent to maximize

Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Evaluated employee onboarding programs and presented strategic improvement recommendations to upper call centre 's Representative

Dell ofis

Dec 2006 - Nov 2007 (1 year)

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer

Attended telephone skills and program information training sessions to boost aptitude. Compiled status and performance reports for team leaders to address company strengths and weaknesses. Responded to customer calls and emails to answer questions about products and services. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer

Attended telephone skills and program information training sessions to boost aptitude. Compiled status and performance reports for team leaders to address company strengths and weaknesses. Responded to customer calls and emails to answer questions about products and services. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Assistant Manager

MAN FAI TAI

Sep 2002 - Nov 2005 (3 years 3 months)

Organize recruitment,

Draw up attendant sheets information

Prepare workers contracts and amendments.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Managed team schedule with eye for coverage needs and individual strengths. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Opened and properly distributed incoming mail to promote quicker response to client inquiries. Established administrative work procedures to track staff's daily tasks. Facilitated timely delivery of special projects to meet organizational and departmental objectives. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Transcribed and organized information to assist in preparing speeches and presentations. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Managed filing system, entered data and completed other clerical tasks. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. Completed forms, reports, logs and records to quickly handle all documentation for human resources. Assitant Manager

south timber and fishery congo

May 1999 - Nov 2002 (3 years 7 months)

Administer the company

Monitor management contract with the user company

Draft employment contracts and amendments

Made hiring recommendations to increase company's productivity and profitability with quality workers. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Created employee schedules to align coverage with forecasted demands. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Successfully managed budgets and allocated resources to maximize productivity and profitability. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Developed detailed plans based on broad guidance and direction. Used industry expertise, customer service skills and analytical nature to resolve customer concerns

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