Real Estate Customer Service

LEROY WESTON

PEMBROKE PINES, FLORIDA *************@*****.*** 954-***-****

Operations Management Organizational Leadership Law Enforcement

QUALIFICATIONS

30+ years of comprehensive knowledge and experience supporting logistics operations. Skilled in streamlining processes and training employees to boost productivity. Focused on building solid working relationships with staff members, providing outstanding customer service, and helping meet organizational goals.

PROFESSIONAL EXPERIENCE

Bus Driver 02/2023 – 10/2023 Broward County Transit – Ft. Lauderdale, FL

Responsibilities:

Provided courteous and professional transportation services for passengers, ensuring their comfort and safety throughout the journey.

Maintained effective communication with dispatchers and supervisors, reporting any delays, accidents, or unusual occurrences.

Coordinated with district personnel for the purpose of implementing and maintaining services and/or programs.

Conducted regular inspections to ensure work quality and performance met established standards and expectations.

Warehouse Operations Associate 09/2019 – 02/2023 St. James Smokehouse – Miami, FL

Responsibilities

Safeguarded warehouse operations and contents by monitoring security procedures and protocols.

Ensured basic maintenance standards and compliance with Occupational Safety and Health Administration (OSHA).

Collaborated with various department managers and company stakeholders to develop strategic plans and procedures to increase efficiency of warehouse procedures.

Oversaw receiving, warehousing, and distribution operations.

Monitored expenditures and implemented corrective actions if needed.

Assisted with development of warehouse standard operations procedures (sop).

Managed new hire training and development program.

Managing Partner/Owner 12/2011 – 09/2019

Artemis Real Estate Investment - Pembroke Pines, FL

Responsibilities

Oversaw all real estate operations, including tenant leasing and relations.

Developed strategies to maximize investment portfolio.

Monitored rental income, expenses, and occupancy levels.

Researched and analyzed real estate market trends.

Evaluated and coordinated the procurement of real estate wholesale properties.

Drafted correspondence between office and partnering agencies.

Supervised office administrative duties and lender relations.

Connected with potential clients and assessed professional partnership for future investments.

Correctional Supervisor 12/1980 – 11/2011

Miami-Dade County Corrections and Rehabilitation - Miami, FL

Responsibilities

Implemented crisis intervention techniques to deescalated high intensity situations.

Conducted employee emergency preparedness drills.

Maintained and established staffing levels by arranging staff work schedules, shift coverage, and overtime approval.

Prepared incident reports

Enforced rules and regulations governing facility security, inmate conduct, and inmate accountability.

Arranged training sessions for all new hires and refresher workshops for existing employees.

Counseled staff of human resources policies, practices, and procedures.

Identified and addressed employee requirements regarding performance issues, training, and career growth.

Oversaw background checks and drug screens while ensuring compliance with all federal, state, and local employment laws.

Developed programming around the Family and Medical Leave Act (FMLA), worker’s compensation, short-term disability, and long-term disability to teach workers about their employment rights.

Conducted training for instructors and supervisors on techniques and skills to better manage staff.

EDUCATION

Master of Professional Studies (MPS), Human Resource Management

St. Thomas University, Miami, FL

Bachelor of Arts (BA), Organizational Leadership

St. Thomas University, Miami, FL

PROFESSIONAL DEVELOPMENT & TRAINING

Motor Vehicle Dealer-September 2014

CDL Licensed Driver-November 2022

De-escalating Techniques for Transit Operators-March 2023

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