Customer Service Representative
Resume:
MAIKO CLAIRE RODEN O. OBSIOMA
Customer Service Associate
PROFILE
Dedicated Customer Service
professional with knowledge of service
delivery and proven multitasking
abilities. Committed to maintaining
professional relationships to increase
profitability and drive business results.
Proven Technical Support
Representative at Teleperformance,
adept in customer service and
technical troubleshooting, significantly
enhanced user experience and
customer loyalty. Skilled in network
diagnostics and active listening, I
excel in resolving complex issues,
boosting first-call resolution rates, and
driving positive outcomes with
professionalism and efficiency.
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/maikoobsioma
www.facebook.com/Ywahm
https://www.onlinejobs.ph/jobseekers/
info/1633328
EMAIL:
*************@*****.***
HOBBIES
Learning
Cooking
Listening to music
Team Sports
EDUCATION
Southern Philippines College
June 2013 - March 2014
Bachelor in Science in Marine Transportation
Initao National Comprehensive High School
June 2011 – March 2012
Secondary High School
WORK EXPERIENCE
Teleperformance Customer Service Representative
November 21, 2021–October 28, 2023
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
Teleperformance Technical Service Representative
November 6,2023–February 29, 2024
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. SKILLS
Time Management
Skills Management
Critical Thinking
Communication
Contact this candidate