Customer Service Representative
Resume:
RB Regina Bright
Montevallo, AL ***** 205-***-**** *********@*****.***
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PROFESSIONA
L SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. SKILLS Customer Service Problem-solving abilities
Active Listening Critical Thinking
Customer Relationship Management
(CRM)
WORK
HISTORY
CUSTOMER SERVICE REPRESENTATIVE 07/2018 to 12/2020 Kontane Logistics Calera, AL
Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
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Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
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Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
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Exceeded daily productivity goals through efficient task completion and strong time management skills.
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Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
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Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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RECEIVER / CUSTOMER SUPPORT 09/2015 to 07/2018
Merchants Food Service Clanton, AL
Increased efficiency in the receiving process by implementing new inventory management systems.
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Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
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Improved communication with suppliers, resulting in better coordination of incoming shipments.
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Maintained a clean and organized receiving area, enhancing workflow and productivity.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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COSMETOLOGIST 08/2010 to 01/2013
Lisa & Company Salon Alabaster
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
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Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
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Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
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Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
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EDUCATION Yes Cosmetology 08/2011
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School Birmingham, Birmingham, AL
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