Customer Service Quality Assurance
Resume:
MC
MAX CLEMENTI
************@*****.*** 575-***-**** Las Cruces, NM 88012
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Driven Customer Service Supervisor offers [Number] years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Service Delivery Optimization
Excellent Time Management Skills
Conflict Management
Staff Management
Team Building and Leadership
Staff Training
Cash Handling
Focused on Customer Satisfaction
Administrative Support
QA
Training and Coaching
Sales Expertise
Issue Resolution
Decision-Making
Relationship Building
Time Management
Customer Retention
Employee Scheduling
Work Prioritization
Quality Assurance Controls
Training Programs
Walmart Las Cruces, NM
Department Manager
04/2017 - 08/2019
Provided exceptional customer service to ensure customer satisfaction. Developed and implemented strategies for providing excellent customer service experience.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Monitored staff performance to ensure adherence to customer service standards.
Created reports on customer feedback, complaints, and suggestions for management review.
Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries. Sitel Las Cruces, NM
Customer Service Manager
04/2011 - 12/2014
Summary
Skills
Experience
Education and Training
DACC Las Cruces, NM
GED
05/2010
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