Patient Care Front Office
Resume:
Deborah F. Sawyer
**** ********** ****, *********. ** 37217
**********@***.***
Summary
Motivated individual with more than 24 years of experience in a hospital environment of clinical office work. Skilled in communicating clearly and effectively to achieve high productivity and satisfaction of patient experience. Personable business professional and comfortable initiating contact with prospective clients and maintaining professional relationships with existing clients.
Experience
2024-Present Vanderbilt University Medical Center Nashville, TN
Patient Care Coordinator
Direct and assist patient care duties as assigned under the direction of licensed personnel
Provides direction and leadership in the clinic/front office operations by coordinating activities through excellent organizational and time management skills.
Assists in the development and implementation of standard operating procedures for the hospital and unit as appropriate to implement such change revision.
2013-2023 Baptist Memorial Hospital East Transplant ICU Memphis, TN
Coordinator Nursing HUC
10 years of working in a hospital environment with the heart transplant, LVAD and 2 North Unit
24 years’ experience of clinical office work skills in communicating clearly and effectively to achieve high productivity and efficiency
Directed patient care duties as assigned under the direction of licensed personnel and physician
Provided direction and leadership in the clinic/front office operations by coordinating activities through excellent organizational and time management skills.
Assisted in the development and implementation of standard operating procedures for the hospital and unit as appropriate to implement such change revision.
Provided for patient safety.
2005-2013 Baptist Memorial Out-Patient Rehab East Memphis, TN
Executive Secretary
Provided direction and leadership in the clinic/front office operations by coordinating activities through excellent organizational and time management skills
Coordinated office management actives for designated administrator(s) to include organizing and maintaining documents, reference materials, policies/procedures, office files and records, schedules/ calendar(s), and setting appropriate work priorities for efficient office operations
Used a variety of computer software/applications as necessary to generate reports, Researches, compiles, assimilates and prepares confidential and sensitive document's using a number of data sources including bi-weekly payroll
Advocate for patient-centered care among the healthcare team by providing coordination, collaboration and clinical expertise to meet patient needs and achieve optimal outcomes. Promoted prudent utilization of all resources in a timely and effectively manner as the patient's advocate by coordinating resources and services necessary to meet the patient's continuing care needs. Opened & discharged patient charts and medical records
1998-2005-Baptist Memorial Hospital East Memphis, TN
Secretary of Environmental Services
Maintained daily time/attendance for 189 housekeepers’ and compliance of employee files and records in an accessible, orderly fashion to assure continuous work flow
Processed Payroll checks biweekly in a timely and accurate manner
Developed and distributed reports and conducted transactions as needed to ensure that they post to the general ledger and subsidiary ledgers correctly.
· Coordinated office management actives for administrator, 4 Operations Managers & 9 Supervisors to include organizing and maintaining documents, reference materials, policies/procedures, office files and records, schedules/ calendar(s), and setting appropriate work priorities for efficient office operations. Assisted in department orientation & training of policies and procedures
1995-1998-Conning Asset Management Norcross, GA
Executive Secretary to Vice President of GA Investment Office
Assisted Vice President and loan offices in maintaining the needs of office clerical and administrative duties
Assisted loan officers in all aspects of decision making by gathering information appropriate for Appraisal reports and Mortgage Loan Commitments
Responsible for monthly expense reports and employee’s time/payroll
Maintained and organized an efficient office by keeping department files and records in accessible and orderly manner. Maintained Loan Analysis Sheets, Appraisal Reports, Mortgage Loan Commitments and Quality Analysis Reports.
Education
1998 Shorter College Lawrenceville, GA
Marketing and Communication
1993-1997 Asher School of Business Norcross, GA
Office Technology/Associate in Business
Majored in Office Technology & Business/Marketing & Communication
Dean’s List 1993-1996
President’s List 1993, 1995, 1996 & 1997
GPA 3.80
Skills /Job Responsibilities
24 years of working in a hospital environment
Skills to write legibly and record information accurately and necessary to perform job duties
Ability to type 35 words per minute & Computer literacy
Clearly and effectively using English in written, oral and verbal communication.
Knowledge of medical terminology
Manages supplies and equipment, facilitates patient/bed flow, transfer, dis charge activates to procedure
Performed clerical responsibilities, maintained patient charts and completed assigned goals
Participated in ongoing educational activities
Processed Payroll checks biweekly in a timely manner
Developed and distributed reports as needed and performed transactions to ensure accurate posts to the general ledger and subsidiary ledgers.
Values
Compassionate care and service
Teamwork and trust
Continuous Improvement
Respect for the individual and the value of diversity
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