Customer Service Call Center
Resume:
Jasmine White
Gastonia, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Call Center Representative
RELIANCE FINANCIAL-Matthews, NC
May 2024 to Present
Boba Barista
1368 Sweet Corner Cafe-Charlotte, NC
March 2024 to Present
Barista
Starbucks-Gastonia, NC
September 2023 to February 2024
Fuel Lead
Harris Teeter-Belmont, NC
September 2021 to April 2022
Training Fuel Clerks to become C-Operator certified, writing out schedules, ordering supplies, going on supply runs for the Fuel Center, ensuring employees are doing their jobs, tending to customers with excellent customer service.
Fuel Clerk
Harris Teeter-Belmont, NC
February 2020 to September 2021
Became C-Operator certified, went on supply runs for the Fuel Center, taking care of customers with excellent customer service, cleaning gas spills.
Barista
Harris Teeter-Belmont, NC
August 2017 to February 2020
Customer service, keeping work area clean, making coffee beverages. Education
Undergraduate in Pharmacy Technology
Gaston College - Dallas, NC
January 2023 to Present
High school or equivalent
South Point High School - Belmont, NC
August 2015 to June 2019
Skills
• Microsoft Office (4 years)
• Microsoft Word (4 years)
• Microsoft Powerpoint (5 years)
• Microsoft Access (5 years)
• POS (4 years)
• Cashier (3 years)
• Cash Handling (4 years)
• Cleaning (3 years)
• Customer Service (3 years)
• Microsoft Excel (5 years)
• Computer Skills (5 years)
• Data Entry (5 years)
• Microsoft Word (5 years)
• Barista Experience (4 years)
• Coffee Experience (4 years)
• Food Service (4 years)
• Dog handling (10+ years)
• Animal handling (10+ years)
• Animal care (10+ years)
• Communication skills
• Organizational skills
• Pet Care
• Pet Sitting
• English
• Upselling (2 years)
• Phone etiquette
• Cashiering
• Merchandising
• Animal restraint
• Time management
• Food safety
• Pet grooming
• Kennel experience
• Communication skills
• Customer service
• Negotiation
• Financial concepts
• Phone etiquette
• Typing
• Medical terminology
• Cash handling
• POS
• Microsoft Access
• Windows
• Barista experience
• Guest services
• Conflict management
• Sales
• Animal restraint
• Machine learning
• Analysis skills
• Product management
• Cash register
• Merchandising
• Accounting
Certifications and Licenses
Microsoft Office Specialist
December 2017 to Present
Assessments
Work style: Professionalism — Proficient
April 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Dog & cat groomer — Proficient
January 2023
Dog and cat grooming in a salon setting
Full results: Proficient
Veterinary technician — Proficient
January 2023
Providing medical care to animals in a veterinary setting Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
January 2023
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
June 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Filing & organization — Proficient
January 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Written communication — Proficient
July 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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