Product Owner, Product Manager, Project Manager

BRENDA L. SNYDER

571-***-**** / *******.**********@*****.***

www.linkedin.com/in/brendasnyder1

PROFESSIONAL EXPERIENCE

EXPERIENCE: OPERATIONS

Product Owner & Staff Engineer (Promotion)

Becton Dickinson, Inc. - Pharmacy Automation - R&D

Product Owner & Senior Engineer

2021-2024

Rapid Rx - Real-time RFID tracking of controlled substances & medications

Leadership & Operations:

Subject Matter Expert re Risk Assessment & Operational Process improvements for Pre-Development & Post-Release

Member of new Pharmacy Automation Business Unit Processes & Tools Workgroups recommending policy changes

Product Leadership Core Team Member recommending Timelines, Decisions, Revenue generation/cost reductions

Analyze & recommend Strategy to improve efficiency valued at $1.02M

Drive collaborative development efforts to win $64M multi-year contract renewal

Improve meeting efficiency to save $208k/yr. avg. in resource utilization better allocated to production

Perform financial analysis on annual budget attaining $900k FY24 budget increase

Strategize on Key Development Goals, Target Product Profile, Key Performance Indicators & the Annual Strategic Review, driving strategic goal performance & on-time deliverables

Expanded standup team to include more Matrixed team members to increase empathy, collaboration, communication that streamlined troubleshooting & issue resolutions for Global Customer Service

Responsible for daily team operations regarding prioritization, changes & troubleshooting

Collaborate with cross-functional team members including Customer & Engineering, Quality, Risk Management, Regulatory, Technical Writers, Optimization Team, Associate Directors, Director & VPs

Create & lead a new team to quickly assess, triage, identify & delineate next steps, decreasing solution time to hours/days vs. weeks/months in the Production Issue Process

Strategize Department of Defense (DoD) Authority to Operate & Plan of Action & Milestone development

Product Owner & Product Management:

Facilitate Agile & Scrum Ceremonies: Scrum Master, Standup, Grooming, Refining & Estimating

Calculate Team Capacity Timelines & planning accuracy and improving estimation accuracy

Analyze & create multiple 5-year Roadmaps using 3 different staffing scenarios for VP/Leadership team

Track matrixed team members PTO for accurate capacity & project planning

Received Global Product Delivery Systems Practitioner training

Organized & Triaged 475-item backlog of Production Issues, new product & sustaining development

Identify & Plan regarding market opportunities for New Product Development (NPD)

Strategize with Global Product Manager, Project Manager & Associate Director on critical decisions

Drive & collaborate timely product document deliverables as writer, reviewer & approver

Perform accurate scoping, delivering on-time Releases, in limited resource environment with multiple competing demands (clients, product security, production issues, unscheduled releases)

Direct Testers regarding priorities, estimate improvements & documentation

Waterfall Agile change management including changes from Jira Azure DevOps

Mentor & train new Product Owner & Teach Clinical / Healthcare Implications to teams

Quality & Risk Management:

Create & Spearhead Post-Release Production Issue Risk Team, improving operational efficiency, Customer Service satisfaction decreasing solution-delivery to hours/days vs. weeks/months

Lead Risk Assessment of 230-defects to accurately triage, then prioritize for development

Perform initial Risk Management, Customer Satisfaction Scoring & Risk Acceptance Level Scoring, followed by facilitating cross-functional Risk Assessment team, including issue tracking & documentation

Becton Dickinson, Inc. - Care Continuum - R&D - Helios Cloud Start-up

Senior Engineer & Product Owner

2022

Cloud startup with real-time monitoring, dashboards, SAAS

Intended to use back-end real-time Dashboards to identify & troubleshoot issues before customer impact

Create, then manage new Backlog

Becton Dickinson, Inc. - Software Technology Solutions - Multiple products

Requirements Engineer & Senior Business Analyst

2019-2021

2 Projects with full Requirements Engineer responsibility with all on-time released

Proficient in Agile Project Management methodology & Azure DevOps database

Responsible identifying User Needs & Writing requirements

Produced the Product Requirements Documents (PRD) with input to the SAP database

Understanding or the Software Development Life Cycle (SDLC) including SCRUM & Agile ceremonies

Subject Matter Expert (SME) Consultant to Project Manages on non-assigned projects

Technical Writing on Customer Release Notes, Installation/Site Prep & User Guides & Warnings

Becton Dickinson, Inc. - Software Technology Solutions (STS) - Multiple products

Clinical Engineer

2019-2021

Clinical Engineer on 16 Releases of 8 Projects in 1.5-year timeframe

Responsible for System Hazard Analysis on 12 concurrent projects & consultant on 5 additional projects

Regulatory Compliance understanding of 21 CFR, ISO-14971, FDA, Dept. of Health, HIPAA, Stark

Agile Environment that included creating Case Scenarios for improved development & design

Identify, analyze & recommend mitigation Hazards & Gaps on System, Subsystem, User Interaction Hazards, including Product Security Pen Test results & issues.

Hybrid & Remote work & collaboration of highly Matrixed Global Teams

High degree of Medical Affairs Collaboration & Risk Management activities including Risk Management Board presentations & recommendations that included Directors & VPs

Research Federal/State/Regulatory body laws, regulations & updates

Create Workflow Design (UX) & Consult with Developers & UI Engineers regarding Dashboards (UI)

Medical Lawgistics, LLC - Leesburg, VA

Legal Nurse Consultant - Owner 2005-2019

Review & analysis of medically complex cases with Attorney-Client Privilege.

Cases: Plaintiff/Defense, Negligence, Medical Malpractice, Personal Injury, Workers Comp, Wrongful Death. Clients: Attorneys, LNCs, Insurance companies & subcontractor to the Arizona Attorney General’s Office.

Case States: Arizona, DC, Hawaii, Maryland, Minnesota, New York, Virginia.

Analysis & Audits with Certificates of Merit or Denial

Chronology & Timelines evidence creation

Deposition & Interrogatory prep

Expert Witness locator & screening

Literature Search regarding Standards of Care

Member & Former Secretary, WV Bar Association, LNC Division

Aerotek, Inc. - Maryland. Client: Blue Cross Blue Shield Inc. - Minnesota

Quality Management Associate III - Contractor

2016, 2017-2018

Aetna, Inc & Altegra Health, Inc. - Virginia

National Committee on Quality Assurance (NCQA): Healthcare Effectiveness Data Information Sets

Perform 15 Audit Measures in hospitals or physician offices: 9 Adult – 3 Pediatric – 3 OB/Prenatal/Postpartum

HCA Reston Hospital - Reston, VA.

Trauma Performance Improvement Manager - Level II Trauma Center 2016-2017

Assisted program development including Commonwealth of Virginia site review prep & audits, achieving Virginia Office of EMS Designation with 1000 cases/yr

Responsible for Performance Improvement cases including standards of care, regulations, death cases, tracking, loop closure & EMS follow-up

Coordination, tracking & follow-up of Trauma Multidisciplinary Advisory, Trauma Peer Review, Mortality & Morbidity rounds & EMS Trauma PI Committees

The George Washington University Hospital - Washington, DC

Trauma Program Manager - Level I Trauma Center 2000-2002

Trauma Program Management: Included process improvement identification, assessment, action plans & loop closure & maintaining American College of Surgeons, Committee on Trauma Level-I designation and working knowledge of ICD-9 & CPT codes, Injury Severity & Trauma scoring tools

Trauma Registrar: Administer & maintain all aspects of the Trauma Registry including data extraction & entry, injury coding compliance & monthly/quarterly/annual reports.

Trauma Nurse Educator: Supervised & taught Emergency Dept. staff trauma-related care criteria and established & implemented the hospital-wide Education Plan. Became a permanent trainer, supervisor & evaluator in 3 internal programs: General Nursing, Emergency Dept. Internship & Maternal-Child Health.

Disaster Management Leader: Key role in developing & implementing the Hospital Emergency Incident Command System (HEICS). Coordinator of the Emergency Preparedness Committee (EPP) meetings & established essential contacts to develop the Trauma Nurse Core Course (TNCC) program.

Hospital Representative: Became the hospital representative on several infrastructure-critical committees, reporting back to the ED Director or CEO on the following: Chemical & Biological Arms Control Institute, National Capitol Region Weapons of Mass Destruction workgroups plus GWUH Hospital Emergency Preparedness, DC Health Association Emergency Preparedness Planning, DC EMS & DC Mayor’s Subcommittee on Trauma committees.

Charge Nurse & Clinical: Acted as Charge Nurse & care provider of patients including Triage, Fast-track, Admit/Discharge and supervised newly hired RN & tech staff regarding trauma care.

EMS Liaison: Established & increased Market Share of Trauma patients from DC & Virginia.

Special Diagnostic Unit (SDU): Operational planning & established fully functional new unit within 24-hours for emergent Anthrax Screening initiative of people from the Hart Senate Office Building during the Capitol Hill Anthrax Crisis. Manage equipment, triage, staffing, process. Patient Satisfaction Score: 97%

Air Shields Vickers, Inc. - Hatboro, PA

Clinical Specialist - Fetal, Neonatal & Pediatric Monitoring Systems

1990-1991

Territory included all states in 2 regions: West & Southwest U.S.

Internal & External Stakeholders from company directors to hospital administration

Partnered with Sales Rep. to boost productivity to achieve $1M Round Table in Annual Sales

Responsible for account evaluations & quarterly objectives

Consulted with Engineering on product design & Technical Issues

Created & instructed the company Electronic Fetal Monitoring Course for laypeople

Liaised between Sales & Marketing and physicians, nurses, administrators & biomedical engineers

Supervised Clinical Evaluations/Trials of Medical/Nursing Staff of monitors on ICU patients

EXPERIENCE: HEALTHCARE

Health Care Experience 1990-2019

STAT MedEvec – Pittsburgh, PA

Flight Nurse / Pre-Hospital RN (PHRN)

1999-2000

Helicopter, Fixed Wing, Jet – Program: 5000 transports/yr.

50% On-scene & 50% Inter facility call of RN/Paramedic team

Rapid Sequence Intubation/Surgical Cricothyrotomy/Escharotomy/Thoracic Needle Decompression/External Jugular Cannulation

Pre-Hospital RN equivalent to Paramedic practice under State EMS & Medical Command structure

Adjunct Faculty/Paramedic Programs - Nurse Educator/Trauma - Instructor/ACLS/BLS/PALS

1993-2002

The George Washington University - Washington, DC

University of Pittsburgh, Center for Emergency Medicine - Pittsburgh, PA

American Heart Association Instructor - Multiple courses

Didactic, Skills lab teaching & evaluations of paramedic students

Healthcare Practice Specialties

ER/ENT/Geriatrics/IV Therapy/Hospice/Med-Surg/Neurosurgery/NICU/Ortho/PACU/Peds Burn ICU/PICU

EDUCATION AND OTHERS

Western Governors University - Salt Lake City, UT

Master of Business Administration - Health Care Management

Accreditation Audit, Decision Analysis, e-Business, HR

Financial Analysis, Service Line Development

Leadership, Organizational Management

Project Management, Risk Management

Western Governors University - Salt Lake City, UT

Bachelor of Science - Nursing

Evidence-based Practice, Informatics,

Organizational Systems, Quality Leadership, Research

Cornell University - Ithaca, NY

Certificate - Executive Leadership for Healthcare Professionals

Executive Decision-making, Leading through Creativity

Risk/Return in Capital Budgeting

Strategic Planning & Execution

Kaplan University - Davenport, IA

Certificate - Legal Nurse Consultant

Civil Litigation, Medical Records Review

Health Care Risk Management, Tort Law & Medical Liability

Crouse Hospital School of Nursing - Syracuse, NY

Diploma - Registered Nurse

Honors & Awards

MBA Capstone Team Performance Aware – Top 3% National CapSim®

Western Governors University – Salt Lake City, UT

8-yr. Business Simulation, National Competition of 1500 teams

Sigma Theta Tau International Honor Society of Nursing, Inductee

Sigma Theta Tau International – Indianapolis, IN

Employee Motivation Proposal Choice Award

Cornell University – Ithaca, NY

Leading Through Creativity (LSM 507) - Nominal Group Technique – Anonymous Peer Vote

Service Excellence – Star Performer Award for Professionalism

The George Washington University Hospital – Washington, DC

Disaster Management in a Level-I Trauma Center during 9/11

New York State Regents Scholarship in Nursing

New York State Regents - Albany, NY

Volunteer Marathon Day – National Association of Free Clinics

BD-sponsored partnered with Kaproot Foundation, Inc. – Solving a business problem

Continuing Education

Global Product Delivery Systems Practitioner Training (GPDS)

Becton Dickinson, Inc.

National Science Foundation (NSF) ISO-14971:2019 Risk Training

National Science Foundation – Alexandria, VA

Development for Six Sigma (DFSS) Overview

Becton Dickinson, Inc.

Executive Diploma in Operation Management – (In-progress)

MTF Institute of Management, Technology & Finance

Product Owner Training

Mountain Goat Software, Inc. – sponsored by Becton Dickinson, Inc.

Six Sigma - Green Belt: Next Goal

Licensure

Active: VA & Multi-state Compact

Inactive: CA, DC, GA, LA, MA, MN, NM, NY, OH, PA, TX, WA

Clearance: Public Trust

Applications & Skills

Adobe Acrobat® Pro / Inovalon® / Business Acumen

All scripts® / Jira® / Critical Thinking & Problem Solving

Azure DevOps / LexisNexis® Case Map & Time Map / Medical-Legal Analysis

Cerner® / Meditech® / Myers-Briggs: ENTJ

Confluence / Microsoft® Office Suite / Public Speaking

DARTH® Database / NTRACS® Database / Quality Management

Digital Innovations® / SAP® / Risk Management

E Clinical Works® / SharePoint® / Sales & Marketing training

Epic® / Smart Draw® Visual Processor / Teaching, Writing, Communication

GitHub / Smart Draw® Visual Processor

Horizons® HPF / Teams Foundation Server®

Publications

Leadership Handbook: A Guide for New Managers

Western Governors University – Editor & Chapters Author

Chapter 7: Emotional Intelligence

Chapter 13: Leading High-Performance Teams

Chapter 12: Emergency Department Triage, Flow & EMS Interface EMS Book for the World Health Organization, Pan American Health Organization – Washington, D.C.

Article: Triage, The Nature of the Beast – Heads

West Virginia Bar Association – LNC Division – The Communiqué

Article: Triage, The Nature of the Beast – Tails

West Virginia Bar Association – LNC Division – The Communiqué

Contact this candidate