Customer Service Administrative Assistant

Kimberly Jones

** ****** **** *********, ** *****

334-***-**** *****.************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by 5+ years of hands-on healthcare industry experience and accustomed to a fast-paced hospital flow. Organize workflow processes and understand HIPAA regulations that affect patient privacy and security.

Flexible: Adapt to new challenges and ideas and able to develop rapport with diverse populations.

Team-Oriented: Motivate to create a collaborative and respectful environment.

Customer Service: Regarded as a natural people person with strong interpersonal communication skills.

Well-Organized: Manage time and priorities in multi-task environments.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Teams.

Communication Platform: Google Meet Typing Speed: 30 WPM. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate RELEVANT PROFESSIONAL EXPERIENCE

Whitfield Memorial Hospital – Demopolis, AL 02/2020 – 04/2020 Certified Nursing Assistant

Laid off due to COVID-19 pandemic.

Assisted patients with activities of daily living and answered inbound phone calls.

Monitored vital signs and EKG signals and documented changes in behaviors.

Collected specimens, administered basic treatments, and maintained HIPAA compliance. Thomasville Nursing Home – Thomasville, AL 02/2012 – 02/2017 Certified Nursing Assistant

Assisted with plan of care, maintained clean and safe environment, and assisted with activities of daily living to include personal hygiene, ambulation, and feeding.

Measured and documented intake and output and answered inbound phone calls.

Maintained patient safety and provided for the delivery of basic patient care.

Completed documentation of patient related tasks.

Ensured the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.

Met the needs of all assigned patients.

Kimberly Jones Cont.

ADDITIONAL WORK EXPERIENCE

Amelia Love Johnson High School – Thomaston, AL 10/2021 – Present Teacher Aide / Assistant

Carry out lesson plan instructions from the classroom teacher and create lesson plans in absence of a prepared lesson

Take attendance according to school procedure.

Complete a report form, including absences, progress with lesson plan, disciplinary actions, and positive experiences.

Create and maintain a discipline and classroom control that fosters a safe and productive learning environment in accordance with school policies.

Stay at Home Parent – Thomaston, AL 04/2020 – 10/2021 Homemaker

Required to make quick, crucial, and often unprecedented decisions.

Able to maintain a fair, consistent set of standards.

Showed strong leadership skills and managed household budget. Mollertech USA – Woodstock, AL 03/2019 – 01/2020

Production Associate

Responsible for the effective management, delivery, maintenance, and continuous improvement of manufacturing activities.

Actively worked to reduce inventory, scrap, and manufacturing deficiencies where applicable.

Attained and monitored all activity plans and target agreements.

Effectively reported on all manufacturing, logistics, and maintenance target deficiencies and provided corrective actions to all required parties.

Labeled totes, documented services provided, and functioned independently with minimal supervision. Stay at Home Parent – Thomaston, AL 02/2017 – 03/2019 Homemaker

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Provided encouragement, support, and access to activities that enabled the development of skills.

Contact this candidate