Customer Service Health Care
Resume:
Yakita Walker
******.********@*****.***
Career Objective:
To achieve a position in customer service where I can utilize my diverse skills and vast experience to serve humankind with high quality services that will improve their quality of life.
Career Summary:
●Experience in customer service and collections via phone and email
●Strong work ethics, well versed with Health Care and insurance terms
●Good at interpreting customer needs
●Exceptional interpersonal skills and comfortable in building working relationships with coworkers and customers
●Good problem-solving and communication skills, both verbal and written
●Ability to sustain work pressure in an efficient way
●Well organized, detail-oriented, positive attitude, high degree of precision, flexible with work timings and an excellent team player
●Typing speed of 35-45 wpm and quick learner and adaptable in a fast-paced environment
●Sound business judgment and good computer skills (Word and Excel)
Skills:
●Very articulate with excellent communication skills
●Keen listening and quick thinking abilities
●Patient, empathetic and convincing
●Pleasant and cheerful voice quality
●Adaptable, can work in shifts
Experience:
FEMA customer service 2017-Present
Tasks
:professionalism
:patience when dealing with public
:problem solving
:technology savvy with computer software
Tasks:
●Processing payments on members account.
●Reactivating accounts
●Set up reoccurring payments
●Cancelling memberships
●Assisting customers with commission payout
●Transferring calls to the correct department
●Educating representatives on how to earn commission
●Sending refund requests
●Sending email notifications to customers in regards to new activity on their account
●Updating general information on customers accounts
Tasks:
●Respond to customer inquiries in a professional and timely manner
●Assist customers with tracking orders
●Provide accurate information regarding customers account
●Modify/Cancel orders
●Assist customers in creating accounts
●Assist customers in troubleshooting steps
Customer Service Team Lead, Humana, 2012-2017
Tasks:
●Answering phone calls professionally and efficiently
●Routing calls to correct department
●Identifying, researching and resolving customer issues using computer database
●Completing call logs and call reports
●Making follow-up calls to customers whenever necessary
Collections/Customer service representative, Time Warner Call center 2009-2012
Tasks:
●Handling a large number of inbound calls in an energetic environment
●Multi tasking and maintaining high level of efficiency while meeting deadlines and quotas
●Collecting payments on past due accounts
●Set up payment arrangements
●Providing accurate and timely solutions to customer queries and problems
●Accepting assignments as part of a team project
●Using call center support applications to enhance assistance to customers and agents
Reference:
Name: Chynerra Parker Company: Child Protective Services Designation: Supervisor Tel: 972-***-****
Educational Qualification:
High School Diploma
Contact this candidate