Customer Service Team Member

RL

ROXANNE LUCZKOWIAK

**********@*****.*** 716-***-**** West Seneca, NY 14224

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

Office Administration

Calendar support

Executive Support

Customer Service

Supply Restocking

Supply Ordering

Appointment Scheduling

Meeting Coordination

Multi-Line Phone Systems

Filing experience

Preparing contracts

Mail distribution

Organization

Inventory purchasing

Office staff leadership

Payroll timekeeping

Prioritization and time management

Confidentiality understanding

Roswell Park Comprehensive Cancer

Center Buffalo, NY

Senior Secretary/timekeeper

01/2000 - 04/2022

Assisted administrative tasks, such as scheduling appointments Organized files and documents for the office in an efficient manner. Provided support to department managers in terms of preparing presentations, reports, and other materials.

Answered incoming calls and emails promptly.

Greeted visitors warmly and professionally.

Maintained accurate records of all company transactions. Coordinated meetings between various departments within the organization.

Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Greeted visitors and directed to appropriate location or person. Ordered office supplies to purchase items and maintain appropriate levels. Sent and distributed mail and parcels.

Scheduled meetings and sent invitations specifying time and location. Managed multiple calendars and contacts using computer software. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Created spreadsheets in Microsoft Excel for record-keeping and reporting. Kept office equipment functional and supplies well-stocked to promote efficient operations.

Responded to customer issues to provide immediate resolution and Summary

Skills

Experience

improve retention.

Sorted and distributed incoming faxes, letters and emails for office distribution.

Maintained accurate records of employees' hours worked, including overtime and vacation time.

Monitored employee attendance to ensure compliance with company policies.

Processed new hire paperwork and entered information into the payroll system.

Verified accuracy of timesheets before submitting them for processing. Generated reports detailing employee absences, tardiness, and overtime hours worked.

Resolved inquiries from employees concerning their paychecks or other payroll-related matters.

Maintained confidentiality around sensitive employee information at all times.

Entered and verified timekeeping data with consistent reviewed, corrections and deletions.

South Park High School Buffalo, NY

High School Diploma

06/1972

Bryant And Stratton College Getzville, NY

Some College (No Degree) in Business

Only went for about a year then I get pregnant with my daughter Education and Training

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