Medical Office Customer Service

Harley Hamrick

*******.******@*****.*** 910-***-**** Seven Springs, NC 28578

linkedin.com/in/harleyhamrick

PROFESSIONAL SUMMARY

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

SUMMARY OF SKILLS

Business Management

Administration

Scheduling

Problem Solving

Interpersonal Skills

Customer Service

Communications

Bookkeeping

Microsoft Office

Document Review

Inventory Management

Medical Terminology

Filing

Accounting Software

Analysis Skills

EDUCATION & CERTIFICATIONS

Wayne Community College, Goldsboro, NC Expected December 2024

Associate in Applied Sciences, Medical Office Adminsitration

GPA: 3.85/4.00

Wayne Community College, Goldsboro, NC May 2024

Medical Office Admin - Virtual Office Admin

GPA: 3.85/4.00

Wayne Community College, Goldsboro, NC May 2024

Medical Office Admin - Medical Scribe

GPA: 3.85/4.00

Wayne Community College, Goldsboro, NC May 2024

Medical Office Administration

GPA: 3.85/4.00

Wayne Community College, Goldsboro, NC May 2024

Medical Office Administration - Medical Insurance

GPA: 3.85/4.00

Hobbton High School, Newton Grove, NC June 2017

High School Diploma

EMPLOYMENT HISTORY

Tractor Supply Company, Mount Olive, NC June 2024 - Present

Team Member

Greet customers and answerphone calls, achieving daily goals and resolving issues to enhance satisfaction.

Deliver exceptional customer service, manage inquiries, and drive sales targets while fostering a positive shopping environment for tractor supply company patrons.

Streamline checkout processes, handle cash transactions accurately, and maintain product knowledge to boost sales and customer satisfaction rates.

Minuteman Food Mart, Mount Olive, NC May 2023 - September 2023

General Manager

Prepared detailed reports to enhance operational efficiency and informed decision-making.

Coordinated employee training, resulting in improved team performance and productivity.

Managed daily business operations, ensuring smooth workflow and customer satisfaction.

Assisted in recruitment, contributing to the selection of high-quality candidates.

Performed routine audits to maintain compliance and operational standards.

Fleet Pride, Goldsboro, NC September 2022 - May 2023

Delivery Driver / Warehouse

Efficiently packaged orders ensuring timely delivery and customer satisfaction, enhancing repeat business

Processed POS transactions accurately, reducing errors and improving transaction speed

Collaborated with team to streamline order packaging, resulting in faster processing times

Minuteman Food Mart, Mount Olive, NC January 2022 - September 2022

Sales Associate

Delivered exceptional customer service, resolving complaints and assisting with product location.

Increased sales through efficient transactions and effective handling of returns and exchanges.

Managed inventory and restocked shelves, ensuring a well-organized and clean store environment.

Wayne Veterinary Hospital, Goldsboro, NC July 2021 - January 2022

Front Desk Receptionist

Answered calls, scheduled appointments, and managed client emails, ensuring efficient communication.

Processed payments and filled medications, maintaining accuracy and client satisfaction.

Set up client accounts, streamlining onboarding and enhancing client experience.

Managed multi-line phone system, coordinated appointments, and processed payments, ensuring smooth client interactions and efficient office operations.

Facilitated seamless communication between clients and veterinary staff, promptly addressing inquiries and resolving concerns to enhance patient care.

Streamlined medication dispensing process, reducing wait times and improving client satisfaction while maintaining accurate records.

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