Administrative Assistant Customer Service
Resume:
SANDRA CASTRO
Delray Beach, FL
*************@*****.***
ADMINISTRATIVE ASSISTANT offering 10+ years of experience managing payroll functions, specializing in customer service. CORE COMPETENCIES
Customer Service
Balance Budgets
Mathematics
Interpersonal Skills
Active Listening
Sales and Marketing
Phone Etiquette
Microsoft Office Suite
Bilingual in English and Spanish
Cash Handling
Accounting and General Ledger
Accounts Payable & Receivable
PROFESSIONAL EMPLOYMENT
Administrative Assistant
Church World Service, West Palm Beach, FL 03/2022 – 12/2023
• Sign in, interview, and conduct intake process of new clients
• Provide educational, training and career guidance
• Process and document immigration forms for clients
• Answer and transfer phone calls and schedule appointments throughout departments
• Provide photocopies of legal documentations and identifying information Payroll Clerk
AARP Foundation, West Palm Beach, FL 08/2018 – 03/2022
• Review and approve completed timesheets to determine employee hours were correctly entered
• Broadcast timesheets the computer system for supervisors to review and approve hours
• Submit direct deposit enrollment forms to payroll activate electronic payment for employees
• Utilize payroll reports in Pay Manager to ensure payroll records are complete and accurate
• Answer phones, route calls and greet customers in a professional manner
• Complete all filing for participants and payroll Head of Household
Delray Beach, FL 02/2015 – 07/2018
• Shopped for household items and managed budget
• Cleaned and organized common areas to maintain a neat environment
• Stocked food and household supplies and cooked and prepared nutritious meals Realtor
Real Estate Court/Realtor-Ft Lauderdale, FL 05/2011 – 02/2015
• Worked with buyers and sales; showed them homes or condos that meet their requirements
• Marketed the properties by e-mail, online sites that generates buyers
• Contacted and followed up with cash buyers, investors and agents on a daily base
• Experienced in closing the deal for sales and rentals Sales Representative
AAUG Realty/Realtor, Fort Lauderdale, FL 06/2006 – 02/2010
• Created sales strategies for generating and developing leads
• Created & developed farming areas in which to sell
• Developed relationship with broker & lenders
• Sold houses, condo units to potential buyers on-site as well; solicited buyers through a variety of proven sales techniques
(such as cold calls, telephone, solicitation, broker, visits) EDUCATION
Bachelor’s Degree, Business Administration, University of Panama, Panama City, Panama
Contact this candidate