Customer Support Breakfast Attendant
Resume:
Charnae Sterling
Houston, TX *****
*************************@***********.***
I am seeking a challenging and rewarding position with the opportunity to enhance my career for advancement.
Authorized to work in the US for any employer
Work Experience
Breakfast Attendant
Aimbridge Hospitality - Houston, TX
January 2023 to Present
When I arrive to work assembling and disassembling breakfast buffets, and ensuring that the buffet remains well-stocked at all times help receive special requests and allergy orders from customers, communicate these to the kitchen staff, and clear tables.perform a variety of customer support and service tasks in a broad range of settings, including hotels, dining establishments, parking operations, outdoor facilities, and retail businesses Listen for guest feedback for improvements assist clients, provide information, and ensure orderly and efficient operations clients, provide information, and ensure orderly and efficient operations Prepare cutlery, napkins, and condiments, restocking stations according to standards. Assist with basic food prep and plating as required, as well as assisting chef when required. ensure the efficient delivery of our food and beverage services. Attend training sessions as requested. Also assist the chef with events and banquets responsible for greeting guests, helping them find their seats, and serving food and drinks throughout the event responsible for assisting with planning events, preparing and cleaning up the event, serving guests, and responding to questions, complaints and special requests. Maintains dining ambiance with an enthusiastic attitude. Efficient, courteous and customer- oriented banquet server with extensive experience in the catering and hospitality industries. Attentive and energetic, able to provide exemplary service and ensure a welcoming atmosphere for guests. Bringing excellent communication skills and dedication washing dishes as well Front Desk Clerk
Holiday Inn Intercontinental Airport
August 2014 to August 2015
· Communicate with previous shift, read and fill out guest service log
· Pull Hotel Bank & secure bank key during entire shift.
· Make sure all due outs are gone-Shift F3.
· Review Arrivals. Check for special request, package rooms, VIPS, split multiple reservations.
· Make sure all the internet and advance purchase reservations are charged. If not please charge them
· Check log book to match mail in the bell closet and deliver if possible anything over 3 days should be brought to manager’s attention.
· Print the downtime reports Click on Miscellaneous
· Review the Credit Limit Report for a high balance over $1,000 and update approvals if needed. Burnett Staffing/Alcon Manufacturing - Houston, TX June 2013 to November 2014
· Work on assembly line.
· Operate machine daily.
· Work with different medical supplies and make parts for eye surgery.
· Place parts into a container to have shipped out in a timely manner.
· Prepare the equipment in the correct packages to be shipped out. Cashier
Walmart - Pearland, TX
July 2010 to February 2012
· Answer customers' questions, and provide information on procedures or policies.
· Compute and record totals of transactions.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
· Greet customers entering establishments.
· Issue receipts, refunds, credits, or change due to customers.
· Issue trading stamps, and redeem food stamps and coupons.
· Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Custom Service Agent
Ausurion Call Center
· Manage and resolved customer complaints
· Route call to the appropriate resource if necessary
· Enter new customer information in the system
· Qualify the customer to see if they qualify for to pay a deposit or not
· Complete a call log for all T-Mobile customers that qualify
· Fulfills request by clarifying desired information; completing transactions and forwarding request Customer Service Agent
Dish Network Call Center
· Determines requirements by working with customers
· Manage and resolved customer complaints
· Answer inquiries by clarifying desired information; researching, locating and providing information.
· Route calls to the appropriate resource if necessary
· Researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
· Fulfills request by clarifying desired information; completing transactions and forwarding request
· Enter new customers information into system
· Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
· Keep equipment operational by following established procedures; reporting malfunctions
· Complete call logs
· Produce call report
Waitress
Powell Barbecue - Houston, TX
· Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
· Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
· Explain how various menu items are prepared, describing ingredients and cooking methods.
· Inform customers of daily specials.
· Prepare checks that itemize and total meal costs and sales taxes..
· Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
· Stock service areas with supplies such as coffee, food, tableware, and linens. Shipping & Receiving
Assembly Houston Plastic - Houston, TX
· Arrange for service provider transport or pick up
· Operated machine and made different types of parts such as plastic metals.
· Contrast the quantity as well as recognition varieties of orders
· Document weight as well as cargo costs
· Maintain files of shipping documents
· Made parts for bombs and deal with metals.
· Assemble containers or choose preassembled containers
· Authenticate sales slips of deliveries along with costs of lading,
· invoices or additional documents
· Document problems as well as document and deal with ruined
· products
· Plan a path to get items to correct divisions
· Place items in containers
· Affix delivery info as well as shipment directions on containers Education
Diploma
Manvel High School
2008 to 2011
Skills
• Know Standard cash handling procedure.
Great customer service
Cashier
• Guest Services
• Front Desk
• Hair Styling
• Food service (5 years)
• Warehouse experience (4 years)
• Communication skills
• Customer service
• Hotel experience/breakfast attendant (3 years)
• Food handling
• Restaurant experience
• Cooking
• Cash register
• Guest relations
• Barista experience
• Hospitality
• Guest services
• Cash handling
• Front desk
• Hotel experience
• Help desk
• Research
• Merchandising
• Sales
• Customer service
• Assembly
• Negotiation
Certifications and Licenses
Cosmetology License
Food Handler Certification
ServSafe
January 2023 to January 2025
Bartender License
January 2023 to January 2025
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