Administrative Support Data Entry

Artena Samuels

773-***-**** *************@*****.***

Objective

Contribute strong administrative support to an organization where performance and exceptional customer service skills are key elements to the organization’s success.

Education

CERTIFICATE 1984 CHICAGO STATE UNIVERSITY

Major: Business Support

Related coursework: Office Operations, 10-Key Data Entry, Professional Communications

Skills & Abilities

MANAGEMENT

Managed the day-to-day operations of an Alderman’s office

Maintained confidentiality of files, communications, and materials of the office

COMMUNICATION

Communicated with community residents and other visitors to the Alderman’s office in a professional, emphatic, and courteous manner

Provided the community with timely updates on their concerns that were addressed by the Alderman

LEADERSHIP

Worked as the lead on special ward projects and special assignments as directed by the Alderman

Represented the Alderman at neighborhood functions in her absence

Experience

EXECUTIVE ASSISTANT TO THE ALDERMAN CITY OF CHICAGO 2007 - PRESENT

Provide confidential administrative support to the Alderman

Implemented administrative work procedures that allowed for the Alderman’s office operated in a smooth and efficient manner

Screen visitors and telephone calls; forwards call to the appropriate personnel for response and resolution

Maintains the Alderman’s calendar, schedules appointments, meeting rooms, and manages the logistics of the meeting

Provides the Alderman with a daily overview of the day’s events – incoming mail, meeting requests, and other items that required the Alderman’s response or attendance

Manage and inventory office supplies on a bi-monthly basis

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