Customer Service Social Media

Robert Richardson *********@*****.*** 818-***-****

To increase my knowledge and experience level in a professional organization, while delivering top quality customer satisfaction utilizing customer service experience and various skills. Authorized to work in the US for any employer

Work Experience

Radio Personality for NBC Sports KCAA Radio September 2022- Current co-host of the Farron Dozier show. It's a sports talk show where we talk about the current events in sports. I have my own segment called "In Da Zone". Where I interview athletes for a 10-15 minute segment where we talk about everything from life experiences, current achievements, mental toughness, hobbies and interests. Director of Social Media and Events Manager/Coach SchollyME Inc. - Remote September 2014 to Present · Creatively direct and manage all social media channels to generate sales for the company. · Create indelible content for posts on Facebook, Twitter, Instagram, and Snapchat. · Effectively strategize, design and execute monthly marketing plans to meet sales goals. · Deliver live reports from the site of the event. · Write, edit and produce stories for multiple platforms, including radio and the internet. · Manage small groups and assign them with various tasks to help obtain company goals. · In charge of creating schedules due to our company’s needs and processing payroll. Help coach, educate, mentor kids in athletics and also off the field with personal development. Financial Consultant Top Flight Assistance Remote January 2020 to July 2022 · Provide assistance in helping clients achieve their financial goals through consultations. · Obtained recognition as the company's top earner with over $100,000 in sales made. · Developed comprehensive understanding of financial statements to provide assessments. · Collaborate with credit associations and business representatives to verify client files. · Create best options for credit repair packages tailored towards clients financial needs.

Individual Claims Call Center/Specialty Claims Kelly Services (WellPoint/Blue Cross) January 2012 to March 2013 · Benefits coordinator. · Filed grievances and appeals for customers during their denial of coverages. · Adjusted incorrectly filed claims by medical providers. · Provided pricing for procedures and RX. Customer Service Representative/Short Sale Representative Bank of America August 2009 to August 2010 · Short sales consultant · Qualified homeowners for home modifications. · Provided mortgage info, helped assist with mortgage payments as well.

Customer Service/Tech Support Moulton Logistics November 2007 to August 2009 · Provide technical support to customers · Assisted customers with daily inquiries/complaints · Process orders for clients Customer Service

Washington Mutual December 2005 to June 2006 · Over the phone teller banker · Transfer bank wires over the phone · Update customers on their account status. · Upsell products Customer Service Representative/Claims First American Home Insurance Company June 2004 to July 2005 · Claims processor · Assisted in dispatching technicians to service clients · Mailed and processed settlement checks

Education

The Academy of Radio and TV Broadcasting 2015 - 2016 Activities and societies: Disk Jockey to News to Voice Overs to Sports to interviews, activities and societies: Disk Jockey to News to Voice Overs to Sports to Interviews Completed an intensive (30) week course in radio broadcasting. The curriculum included hands-on training in programming, production, news writing, and announcing and personality radio. Completion of 30 weeks of voice and diction coaching with special emphasis on voice over technique and commercial interpretation. Development of concise writing skills in news journalism and ethics of news reporting. Produced commercial spots and learned copy writing strategies. Developed an understanding of station operations and FCC Rules and Regulations.

Moorpark College - Moorpark, CA, US 2003 to 2004

Los Angeles Valley College 2001 to 2002

Chatsworth High School - Chatsworth, Ca, US 2001

Skills

• Events Management • Banking • Upselling • Budgeting • Technical Support • Pricing • Business Development • Account Management • Marketing • Public Relations • Event Planning • Sales • Negotiation • Project Management • Salesforce • Payroll • Sales Management • Management (10+ years) • Fundraising • Financial Report Writing • Logistics • Presentation Skills • Recruiting • Forecasting

• Research • Accounts Receivable • Product Development • Paychex (4 years) • HRIS (4 years) • Profit & Loss • Merchandising • CRM Software • Customer service (10+ years) • Customer support (10+ years) • Supervising experience (10+ years)

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