Customer Service Representative
Resume:
Denise Pullaro
Merchandiser
La Mesa, CA
******************@***********.***
Customer Service Representative with management experience and exceptional people skills. Versed in making sure that each Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. and Desires a challenging role as a Customer Service Representative. with more than 33 years of experience planning, developing and implementing the role of the Customer Service Representative .Results-driven with proven ability to establish rapport with
clients.
Authorized to work in the US for any employer
Work Experience
Merchandiser
FGX International - San Diego, CA
May 2017 to December 2017
I worked at Sea World in San Diego for Foster Grant Sunglasses we had to stores in side the park which i took care of the glasses making sure that they were restocked and clean
Customer Service Representative
Kaiser Permanente - San Diego, CA
October 1974 to August 2008
I worked as a customer service representative for 33 years .helping patients on the phone and in person .I also trained new Service Representative for the department to prepare them to work in the office
Customer Service
J.C. Penney - Fontana, CA
May 1970 to October 1974
I worked as the gift wrap girl and then did some office work for the store. They needed someone to work in the shoe department and asked me to head the department It was a great experience for me I learned a lot working at J.C.
Penney
Education
High school or equivalent
Skills
• PROBLEM SOLVER
• TRAINING
• Front Desk
• Customer Service
• Data Entry
• Administrative Experience
• Office Experience
• Construction Experience
• 10 Key Calculator
• Time Management
• Planogram
• Medical Receptionist
• Phone Etiquette
• Retail Sales
• Medical Office Experience
• Merchandising
• Medical Terminology
• Medical Scheduling
• Medical Scheduling
• Medical Terminology
• Merchandising
• Management
• Multi-line Phone Systems
• Medical Records
• Clerical Experience
• Salesforce
• Computer Operation
• HIPAA
• Office Management
Certifications and Licenses
driver's license
Assessments
Organizational Skills — Completed
August 2019
Arranging and managing information or materials using a set of rules. Full results: Completed
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Scheduling Skills — Familiar
May 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Familiar
Management & Leadership Skills: Planning & Execution — Completed October 2019
Planning and managing resources to accomplish organizational goals. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Training and development Energetic work attitude
Client-focused Large cash/check deposits expert
Quick learner Courteous demeanor
Proficiency in multi tasking in
Customer care
Results-orientedSeasoned in
conflict resolution
Sharp problem solver
Contact this candidate