Customer Service Rep
Resume:
Alexis Young
Glenn Heights, Texas *****
***********@******.***
Objective
Customer Service Rep with 5 years of experience in a service environment. Recognized for ability to communicate with customers, providing exceptional service that ensures customer retention and positive feedback.
Work Experience
Cheddars Restaurant
Waitress
Took orders from patrons for food and beverages while also collect payments from customers.
Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Prepared checks that itemize and total meal costs and sales taxes.
Served food or beverages to patrons and prepare or serve specialty dishes at tables as required.
Explained how various menu items are prepared, describing ingredients and cooking methods.
Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Stocked service areas with supplies such as coffee, food, tableware, and linens.
Ollie’s
Customer Service Representative
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determined charges for services requested, collect deposits or payments, or arrange for billing.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
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