IT Help desk technician
Resume:
Sergio Sarabia
IT Professional with ** Years of Experience
Orange, CA 92869
*********@*****.***
Authorized to work in the US for any employer
Work Experience
IT Help Desk Technician
StaffLab LLC-Anaheim, CA
March 2024 to August 2024
• Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems with software, hardware, printers, other peripheral equipment and local area networks performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Setup network for new offices and deploy necessary equipment like switches, routers, access points, desktop, laptops, VoIP, printers, scanners.
• Microsoft Office 365.
• Adobe administrator.
• Microsoft Azure/Entra ID administrator.
• Microsoft 365 admin center.
• Exchange admin center.
• Sharepoint admin center.
• Windows server 2012 active directory proving credentials to employees to access our remote server to use Quickbooks.
• Install and manage clocks for employees to clock in/out.
• Verizon account administrator requesting new routers, hotspots and cellphones.
• Support for VoIP and SonicWall.
• Assets and vendor management.
• Troubleshoot any computer issue with remote desk support.
• Windows 10 and 11 installing, and deploying new laptops and desktops.
• Provide IT support to all departments and executives in the company. IT Help Desk Technician
Fortress Worldwide Inc-Anaheim Hills, CA
May 2022 to March 2024
• Negotiate contracts for services that fall under IT. Voip, firewalls, cellphone, Azure licenses.
• Lead company migration from Verizon to T-Mobile, moving routers, hotspots and cellphones with our new vendor.
• Microsoft Azure/Entra ID administrator providing new credentials and disabling them.
• Microsoft 365 admin center.
• Exchange admin center.
• Sharepoint admin center.
• Mail flow administrator proving message trace to lost emails in the company.
• Microsoft Defender support editing Policies & rules, review emails blocked and release them if needed.
• Windows server 2012 active directory proving credentials to employees to access our remote server to use Quickbooks.
• Timerack administrator.
• Tempworks bridge and enterprise administrator.
• American Alarm systems administrator proving codes and support to company employees in branches nationwide.
• DSX access system administrator providing fob keys for Corporate door access.
• Adobe administrator providing new licenses to employees.
• Apple Business Manager administrator adding company wide apps.
• VMware Workspace ONE administrator controlling company cellphones adding approved apps company wide, block and restricting access.
• T-Mobile account administrator requesting new routers, hotspots and cellphones.
• Enrolling new iPhones to company own apple account and assigning them to employees with desired access.
• Support for VoIP and SonicWall.
• Assets and vendor management.
• Troubleshoot any computer issue with remote desk support using TeamViewer, AnyDesk and Teams.
• Windows 10 and 11 installing, and deploying new laptops and desktops.
• Provide IT support to all departments and executives in the company. Support Engineer
Drowners-Anaheim, CA
April 2022 to May 2022
• Azure AD
• Microsoft Exchange
• SharePoint
• Time rack
• Scan/Folder Permissions
• Group Policy
• Microsoft Office Applications
• Remote desk support
• O365 Administrator
• Fresh service ticketing system
• Windows 10 installing and configuration to deploy new laptops and desktops Support Engineer
ATOS/DISNEY IT-Anaheim, CA
April 2021 to March 2022
• Ensure all requests are logged in the IT Support Desk ticketing system
• Comply with all internal and external policies and procedures
• Provide strong communication with end users and make sure issues are resolved or assign to correct group
• Acknowledge cast members requests for toners, new installs, moves and troubleshoot
• Evaluate devices, get quotes on parts and decide if it is worth fixing or replace unit
• Purchasing, receiving and track inventory of equipment/supplies
• Receive parts/supplies and restock shelves organize for inventory
• Install, upgrade, and maintain customer hardware and software
• Create SOP’s
• Provide cast members remote and onsite support on laser HP printers and plotters
• Register every part replaced and every work done
• Created a new smartsheet with index and vlookup to populate data needed to provide a faster service and keep record of all work done
• Support clients via slack with answers to solve issues
• Support co-workers from other teams in USA on how to resolve issues or explain processes Field Technician
CompuCom-Orange County, CA
October 2020 to April 2021
• Enhance preventive maintenance to The Home Depot Stores.
• Troubleshooting computers, hubs, card readers, gun scanners and replaced them if necessary.
• Provide support to Target, Home Depot, 7-11 stores, Farmers insurance and Starbucks.
• Networking, removal of firewalls when EOSL. Preventive maintenance to servers rooms.
• Provide real time time entry and notes through Clearvision.
• Constantly getting new certifications for HP, Dell computers, Lexmark and HP printers.
• Interact with customers to provide and process information in response to inquiries, concerns.
• Comply with SLA requirements.
• Install new Cisco phones 8850 and HP printers on ARROW Project for State Farms. CompuCom/HP/Disney Team Lead
CompuCom/HP/Disney-Anaheim, CA
July 2017 to October 2020
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services at Anaheim Disney.
• Coordinate and delegate work in a group of 7 technicians.
• Improved toner delivery to better serve customers reducing time by removing and adding processes.
• Train new employees for toner and printer technician positions.
• Created presentations for how we can improve time efficiency.
• Created google sheets to consolidate everyone work in real time.
• Created SOP’s (standard operating procedure) for every process we have.
• Constantly looking on how to improve processes by send them to my direct manager and then after approved implement new processes
Printer Technician
CompuCom/HP/Disney-Burbank, CA
July 2012 to July 2017
• Performed diagnostics and troubleshooting of printers, documented tickets/resolution.
• Follow up and make scheduled call back to customers where necessary.
• Drive truck, load and install printers for customer around Burbank and LA.
• Follow standard processes and procedures.
• Configure devices on Disney network, DSS, Webjet, e Print, HPAC and QIP servers.
• Install new devices and configure them.
Education
Bachelor's Degree in Computer Science
UNIVERSIDAD DE COLIMA - Colima, Col.
August 2001 to July 2005
Skills
• DNS
• Communication skills
• Analysis skills
• IT
• Active Directory
• Computer skills
• Application support
• Software troubleshooting
• VPN
• VMWare
• Firewall
• Microsoft Office
• Computer science
• System administration
Awards
CompuCom Spark Award Q1 2018
January 2018
In recognition and appreciation of the outstanding services provided by creating a new record system for delivered parts.
CompuCom Spark Award Q2 2018
July 2018
In recognition and appreciation of the outstanding services provided. ATOS NA Accolade Award - Champagne & Bronze
December 2022
In appreciation for proactively supporting New York team. Certifications and Licenses
Liberty Training Institute Computer Repair & Assembly October 2008 to Present
CompTIA A+ Certificate
January 2009 to Present
CompTIA A+
Assessments
Technical support — Proficient
March 2022
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate