Administrative Professional
Resume:
Gena Craig
Las Vegas, NV *****
*****.******@*****.***
Versatile Administrative Professional with 20+ years of administrative, customer service and management experience among workforce development and career education. Proficient in a wide variety of software packages, including Microsoft Office Suites, Peachtree, QLESS/CRM, CTS/CRM, AvidXchange, Salesforce/CRM, QuickBooks, Workday, ZOHO and Google Docs.
Core competencies include:
● Case Management
● Enrollment/Admissions
● Strong Organizational Skills
● Strong Communication Skills
● Data Entry/10 Key /AP/AR
● Public Relations/Public Speaking
● Employee Record Management
● Recruiting/Onboarding
● SOP Management
● Strong Time Management Skills
● Management/Supervisory Skills
● Training Coordinator
● Proctoring of WorkKeys/CASAS
● Superior Customer Service
● Strong Interpersonal Skills
● Detail Oriented
PROFESSIONAL EXPERIENCE
Acro Corporation/Clark County Election Department /Election Coordinator 12/23-2/24 (contract)
Election operations clerks performing multiple election operations. Processing, data entry, and filing of all voter registration applications. Assists in overseeing the processing of petitions. Assist in the development of election calendars; monitors details to ensure that deadlines are met. Assist in overseeing the requests, assembly, mailing, receipt and tracking of mail ballots. Assist in overseeing candidate filing. Answer incoming calls from voters in Signature Cure. Providing customer service and assistance with answers to Vote line questions as well.
Acro Corporation/State of Nevada Administrative Assistant IV Supervisor 4/23-7/23 (contract)
Supervise nine (9) Administrative Assistant 3s Assign work, provide training, complete performance evaluations, and administer appropriate discipline when necessary.
Evaluate completed work to confirm accuracy and timeliness of assigned work. Manage job recruitment process and fill vacancies based on applicant merit by following State Personnel and Division Policy and Procedure.
Receive and process incoming calls, faxes, emails or voicemails regarding allegations of abuse, neglect, exploitation, isolation and abandonment involving vulnerable persons, age 18 to 59, in addition to persons 60 years and older in both the community and long-term care settings. Provide information and referral services to callers who need other services or transfer the caller to the applicable agency or person. Provide information in a professional manner to individuals who may be confrontational, uncooperative, and unpleasant and diffuse irate callers.
Regional Registrar Front Desk Coordinator Vertex Education 3/22- 7/22(contract)
Supervise 13 providing support for campus registration. Assist with campus audits.
Hire and train campus registrars and front office secretaries across 3 campuses in the Las Vegas area. Strong attention to detail. Onsite at all 3 locations regularly. Administrative Supervisor of One-Stop Operations, KRA Corp. 07/20-3/22 Manage and Supervise 2 Front Desk staff
Supervise 9 AARP Navigators in 8 library locations Create Navigator manual and other training materials Sign timesheets and document attendance for Navigator’s and Front Desk staff Maintain daily correspondence with library and Comprehensive staff Create Navigator workflow for the library’s
Participate in professional development
Create Menu of Services for One-Stop Comprehensive and library locations Coordinate with center staff provide classroom for staff and system partners Coordinate Community Outreach with system partners Resolve customer complaints on the phone, Resource Room and Front Desk Follow-up on referrals for services to Dress for Success and other System Partners Create, Develope and Maintain SOP's
Executive Administrative Assistant to the Director, KRA Corp/One-Stop Career Center 07/18 – 07/20
Manage Director’s appointments as needed
Schedule rooms for meetings, workshops, orientations and testing Schedule team meetings for the KRA team and transcribe meeting minutes Create and maintain the Referral Guide, How to guides for creating a referral and follow-up Provide referral training for community partners
Assist with system training for community partners Develope SOP's
Compose email correspondence
Schedule MOS deployment
Assist with the arrangement of Staffing for outreach events Order office supplies, outreach materials, staff business cards and name badges Create and maintain binders for Comprehensive, KRA, Community Partners and Outreach Events Create and maintain training manual for the Navigators Create, organize and maintain employee folders
Proofread and submit team monthly mileage expense reports Enter, upload and approve invoices in AvidXchange
Create and maintain a spreadsheet to maintain office supplies, business cards and outreach materials budget
Talent Engagement Specialist/Intake Specialist, ResCare 07/15 – 06/18
Greet customers entering the establishment, determine nature and purpose of visit, and direct or escort them Operate telephones, screen, or forward calls, providing information, taking messages. Resolve complaints
Provide and track via sign-in sheets
Ensure new customers receive a Step Packet, register, view the orientation video and sign up for Workshops. Enter all customers in the QLESS tracking system.
Provide and track referrals to other partners as a resource for services Assist customers in the Resource room with the registration process Assist Business Engagement team with customer direction and clarification of pre-screening. Conduct Navigation Sessions for ADW/Youth WIOA Program enrollments Conduct Orientations for ADW/Youth Programs Intake for WIOA Program enrollments Create and structure ADW 8 week training for WIOA Career Coaches Assist the Director and Talent Engagement Manager as needed
Front-Desk Representative/Navigator, JanTec – Workforce Connections 04/15 – 7/15 Greet customers entering the establishment, determine the nature and purpose of visit, direct or escort customers Operate telephones, screen, or forward calls, providing information, taking messages. Resolve complaints
Senior Career Education Counselor/Registration & Admissions, TLC Las Vegas 2012 - 2015 Schedule 40 - 60 appointments monthly to advise prospective students on course selection, financial aid options, and potential career paths.
Attend a minimum of two job fairs and/or community monthly and met with up to 100 attendees per event to speak with them about the school’s vocational training options. Establish referral systems with eight local organizations that provided students with financial aid. Executive Personal Assistant/Office Manager, Rob & Renea’s Home Preservation, Inc., 2010-2012 Write company handbook, establish business relationship with Paychex to handle payroll processing functions, and implement company’s 401k program
Order supplies for the office and field staff
Supervise 14 -20 office and field staff, preparing employee write-ups, approving time-off requests, collecting/reviewing time cards, and conducting 90 day, and annual performance evaluations. Assist in preparing information for the executive director and president to present to potential clients. Property Specialist / Supervisor,
Rob & Renea’s Home Preservation, Inc., 2005 - 2010
Maintain spreadsheet of new and closed properties consisting of 150 – 200 active properties and 300 or more inactive properties.
Assign new properties to sub-contractors by area the property was located and repairs needed. Invoice initial properties, weekly and monthly properties. Maintain pictures of all existing properties and closed properties. Operations Representative Client Private Lines, Marsh USA, 2001-2005 Receive daily workload to process accurately and timely all private lines paperwork, including new policies, renewals, endorsements, rewrites and cancellations.
Check data in the system against the paperwork received for daily activities correcting any incomplete or incorrect data in the agency's management system.
Claims Examiner Department of Employment Training and Rehabilitation (DETR) 1998 - 2001 Review and process unemployment insurance claims and documents Interview claimants to gather facts on claims being investigated Verify liability and charges from other states for wagering used to establish out-of-state claims and releases payments on bills received from other states.
Check wage data for unreported earnings and investigates improper payments Research agency records and replies to correspondence concerning overpayment of unemployment insurance benefits Conduct research to ensure adequate documentation was provided Initiates the collection of overpayments
Provide information on unemployment insurance claims provisions, processes, and requirements to claimants Provide information about the appeal process to claimants Assist in making determinations regarding the payment of unemployment insurance to claimants
Education and Certification
US Army Quartermaster School, Supply Specialist
CASA Online Proctor/Coordinator Certification
P.T.C. Career Institute, CNA Certification
National Work Readiness Certification -Workkeys
Complete Administrative Professionals Course
Communicating with Diplomacy and Tact
Case Management Certification Course
Woodlawn Magnet High School
Assessments
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Office manager — Proficient
January 2024
Scheduling and budgeting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Working with MS Word documents — Proficient
Recruiting - Proficient
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