Technical Support Property Manager

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

TECHNICAL ASSISTANT — KPG ACUDEN Dept de la familia Mayaguez, PR, April 2024 - Present

TEAM LEAD (SUPERVISOR) — Capitol Bridge

Isabela, PR, February 2024 - April 2024

Michelle Irizarry

Phone 939-***-****

Email ************@*****.***

Address Mayaguez, PR 00680

• Telephone and Email Etiquette • Leasing and Sales

• Sales and Marketing • Fully Bilingual

• Customer Service • Housing Regulations

• Policy Enforcement • Payment Collection

• Research abilities • Document processing

• Technical Guidance • Operations Support

• Administrative Skills • Multitasking

• Technical Support • Administrative Support

• Developed training materials related to software products and applications.

• Created detailed reports on system utilization, downtime events and other relevant metrics.

• Liaised with coordinators and technicians to diagnose and repair equipment issues or defective products.

• Diagnosed hardware and software faults, promptly resolving issues. Conferred with technicians to answer questions about CIMA and ACUDEN Programming and services or escalate issues.

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• Provided technical support to internal staff on hardware and software issues.

• Navigated multiple systems and screens to research information and complete work processes.

• Troubleshot minor problems and reported larger technical issues.

• Supervised the daily work of staff of 20 members to ensure work prioritization and quality.

• Mentored and coached team members to ensure successful performance. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ASSISTANT MANAGER — Carroll Management Group

Altamonte Springs, April 2021 - February 2024

PROPERTY MANAGER — Apm Management

Orlando, March 2017 - April 2021

• Delegated tasks to team members according to project requirements and employee strengths.

• Supervised the daily work of staff to ensure work prioritization and quality. Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision- making ability.

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• Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.

• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.

• Assisted property manager in leasing and marketing activities

• Created tenant files, maintained records of rental payments, and tracked lease agreements

• Prepared monthly financial reports for review by the property manager

• Conducted regular inspections of properties to identify any needed repairs or improvements

• Handled complaints from tenants regarding maintenance issues and resolved them promptly

• Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits

• Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees

• Initiated eviction proceedings when necessary according to state law guidelines

• Advertised vacancies through various media outlets such as newspapers, websites, social media platforms

• Interacted with potential renters during showings providing information about the property features

• Processed applications received from prospective tenants verifying credit history, employment status

• Collected first month's rent along with security deposit prior to move-in date

• Reviewed existing lease documents making sure that they are up to date and compliant with local laws

• Handled resident complaints and expedited maintenance requests

• Conducted apartment tours for potential tenants and answered questions about property

• Checked rental eligibility by following company's verification process

• Developed and managed highly skilled on-site staff through recruitment, training and motivation.

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements

• Managed all maintenance requests from tenants in a timely manner

• Ensured that all rent payments were collected on time by following up with delinquent tenants Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources

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• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction

• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred

• Provided guidance and support to junior team members in order to facilitate their professional development

• Collected monthly assessments, rental fees, deposits and payments

• Coordinated with maintenance and contractors to promote timely turnovers after move-outs

• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations ASSOCIATE OF BUSINESS

— Columbia University

Jul 2013

References available upon request

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems

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• Managed day-to-day activities involving tenants, subcontractors and property management

• Met with committees to discuss and resolve legal and environmental issues.

• Hippa • Fair Housing

English

Bilingual

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EDUCATION

CERTIFICATIONS

REFERENCES

LANGUAGES

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