Customer Service Officer
Resume:
KRYSTAL MELTON
Customer Service Officer
Experience
Answer incoming calls, help educate customers while building rapport. Work directly with Mitigation Manager and team to ensure work is done efficiently and effectively.
Prepared, updated and dispensed daily route schedule and monitored routes and locations to verify timely services and accurate information. Delivered top-quality service for clients' cutting, coloring, and styling needs.
Novemeber 2021 - June 2023
July 2021 - Present
May 2017-May 2018
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Additionally, with excellent communication, interpersonal, and creative thinking skills, rest assured I can be relied upon to help your company achieve its goals. Customer Service Dispatcher
Tattoo Artist
Hair Stylist
Regent Restoration
Inked By KD
Sabre Holdings
*******@*****.***
Shreveport, LA
Contact
Education
Skills
Bachelor of English
Medical Billing and Coding
Southwestern Adventist University
Keene, TX
2009-2010
North Little Rock, AR
2016-2017
Software Proficient, Good
Telephone Etiquette
Troubleshooting, Written
Communication Decision-Making,
Multitasking Abilities, Clerical
Support, Cultural Awareness, Task
Prioritization
Problem Resolution, Relationship
Building, Google Drive, Networking,
Remote Office Availability, Basic
Math, Analytical and Critical
Thinking, Problem-Solving, MS
Office; Word, Powerpoint, Excel,
Publisher. Apple Photoshop,
Illutrator, Adobe.
Correspondence Liason
Elevated Marketing LLC March 2024 - Present
Analyzed data trends to identify opportunities for process optimization and improvement.
Created marketing materials such as flyers, mobile videos, social media posts for internal use.
JT’s Boss Kutz May 18 - April 2020
Reservation Associate
Under direct supervision, handles incoming calls with the intent of providing customer satisfaction and retention.
Engage with potential and existing guest inquiries to provide hotel reservation and guest services via the telephone and e-mail. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, etc.
Assist guests with any special requests they may have for their stay such as dinner reservations, airport transfers etc.
Legal Assistant
911 Emergency Dispatch Screener
Cofer Law December 2015 - November 2016
Maintained confidential client files and other sensitive information with discretion and professionalism.
Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars. Demonstrated excellent communication and interpersonal skills when interacting with applicants in person or over the phone. Attentive to 911 dispatches as they came across TAC. Research locations, ownership and other records for documentation. Monitor radio and internet traffic with the goal of identifying specific commercial disaster event.
Blackmon Mooring July 2013- October 2015
Brightwood College
Ft. Worth, TX
2015-2015
The Salon Professional
Academy
Provide superior, custom tattoos in addition to firearm and shoe customization.
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