System Administrator On-Site

Sana Fatima Khan

Dayton, Ohio +1-847-***-**** **************@*****.*** ****.****@********.***

Summary

Detail-oriented System Administrator with five years of hands-on experience in managing, troubleshooting, and deploying secure IT systems. Adept at providing technical solutions and support in both on-site and remote environments. Strong background in customer service, with proven ability to train and manage teams. Quick to learn and deeply invested in my work, I strive to contribute meaningfully to the team while continuously improving my skills every day. Skills

System Administration: VMware, ADDS, Linux Security, PowerShell, TCP/IP, SQL, Database Management, Remote Desktop

• Technical Support- Troubleshooting Workstations, Network Printers, Routers, Switches, Circuits, Microsoft Office Suite, Zoom Communications

• Programming: C++ Programming, Scripting (PowerShell)

• Project & Task Management- Project Coordination, Staff Training, Microsoft Office, Task Management

• Languages: English, Hindi, Urdu, Arabic, Telugu (basic), Punjabi (basic) Experience

System Administrator / Help Desk Manager

Learning Care Group Co. — Dayton, OH

January 2016 – Present

• Provide comprehensive IT support and system administration for a network of 15+ staff members, both remotely and on-site.

• Deploy, manage, and troubleshoot operating systems, ensuring network security and optimal performance.

• Train and onboard new employees, focusing on company policies, system usage, and security protocols.

• Led the coordination of staff meetings via Zoom, ensuring efficient communication and training across multiple locations.

• Achieved a 95% satisfaction rate by resolving technical issues promptly and maintaining a reliable IT infrastructure.

Help Desk Technician

Talent Consultant — Riyadh, Saudi Arabia

June 2013 – December 2015

• Provided first-level support for over 200 users, resolving technical issues related to software, hardware, and network connectivity.

• Helped in setting up workstations, configuring software, and ensuring all systems were compliant with company security standards.

• Managed user accounts and permissions in Active Directory, contributing to the seamless operation of the organization's IT environment.

• Documented troubleshooting procedures and developed a knowledge base to streamline future support processes.

• Played a key role in training staff on new software applications, enhancing overall productivity and efficiency.

Library Technician

Niles-Maine District Library— Niles, IL

December 2015 – January 2016

• Designed and conducted computer literacy classes for diverse age groups, covering basic to advanced topics, including coding and digital media production.

• Promoted library events and classes through effective communication strategies, resulting in increased community participation.

Education

St Anns Collage India Hyderabad

Associate Degree in Business

Sinclair Community College— Dayton, OH

Associate Degree in Computer Science (Secure System Administration) Dean’s List: Twice

Certifications & Awards

• Linux Security and Network Essentials

• IT Fundamentals

• Microsoft Certified Solutions

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