Hotel Management Customer Care

WINNIE BRYCESON URASA

Address: ***, ********* ******, ******** ****, Kigamboni, Dar es Salaam, Tanzania, East Africa

Telephone: +255-***-******

Mobile: +255*********

Email: catrinamailto:Russ@*****************.*********@*****.***

Date of Birth: 6th October 1994 (Age 28)

Nationality: Tanzanian

Passport: Tanzanian

Marital Status: Single

Language Skills: Fluent English, Kiswahili and Chinese

Profile

A prospective Computer practice and Hotel management who is eager to contribute professional skills; I have the ability to work with a dynamic team, self-control, achieve results and meet deadlines with a very high level of integrity, honesty and sense of responsibility. I am very energetic, creative, hardworking and a good team player, a good time manager, effective communicator, responsible, self-confident, flexible and open minded person who is willing to give total support to the organization with the experience and capabilities that I have in order to achieve organization’s goals and create mutual benefits.

Key Skills

Customer care

Analytical skills

Results oriented

Leadership skills

Interpersonal skills

Communication skills

Hotel Management skills

Computer practical and theory skills

Career History

King D Hotel. Housekeeping 2015-2015

Protea Courtyard Hotel: Housekeeping 2015-2016

Ramada Hotel Resort: Housekeeping 2016-2017

Sea cliff Hotel: 2018-2020

White Sands Hotel: 2020-2022

Responsibilities:

Keeping facilities and common areas clean and maintained.

Vacuuming, sweeping, and mopping floors.

Cleaning and stocking restrooms.

Cleaning up spills with appropriate equipment.

Notifying managers of necessary repairs.

Collecting and disposing of trash.

Assisting guests when necessary.

Keeping the linen room stocked.

Properly cleaning upholstered furniture

Achievements:

Within the period of time, I have increased the number of clients

I have practiced all theories of my career

I have established a sense of group work among the workers of my department

I have discovered new ways of dealing with my day to day activities

During the period of being receptionist I have increased the number of clients

Education

2013 – 2014 Certificate in Hotel Management

Green Institute, Dar es Salaam

Leisure Activities

Travelling, watching movies, exchange ideas, reading inspirational books

References

Dawson Kyngai, Lecturer, National College of Tourism, Dar es salaam

Tel: 076*******

Email: ********@****.***

Bryceson Urassa, Accountant, Ministry of Tourism and Natural Resources

Tel: 071*******

Email: ******@*****.***

Frank Edwin Sugule

Tel: 065*******

Email: *************@*****.*** mailto:******@*****.***

Contact this candidate