IVANA MILOSEVIC Phone # 773-***-****
*** ******** ** **** * email: ***************@*****.***
Elk Grove Village, IL, 60007
CAREER PROFILE
Customer-focused Pharmacy Technician with 19 years experience. Strong interpersonal, communication and listening skills. Responsible, reliable and dedicated employee. Excellent pharmacological knowledge, teamwork, good numeracy skills and computer competencies. Detail-oriented with a focus on accuracy and efficiency. Looking to leverage superb customer service and pharmacology knowledge to increase retention, revenue and customer satisfaction.
PROFESIONAL EXPERIENCE
Pharmacy Smederevo, Smederevo, Serbia Nov 1999 – Nov2018 Pharmacy tehnicians
- preparing and issuing medicines
- accept and review prescriptions
- interacting with customers and doctors
- measuring medication
- offering instruction and advice
- collecting payments
- manage supply and inventory
- maintaining stocks
Imperial Eagle Express Inc., Wood Dale, IL Nov 2021 – June 2023 Accounting assistant
- answering calls
- making adjustments in clients policy
- account payable, receivable
- quoting
- invoicing clients monthly
- billing
SD Fortress Inc., Elk Grove Village, IL Sep 2023 - July 2024 Accounting assistant
- review of daily billing and approval of invoice purchases
- strong working knowledge of ProTransport trucking software
- strong working knowledge of MS Office
- demonstrated ability to work in a fast-paced environment
- high level of attention to detail and accuracy of paperwork
- focus on efficiency and timeliness with ability to prioritize and multitask
- process load paperwork and generate invoices
- work with factoring company to invoice customers
- collect payments and resolve payment processing issues
- compute and record numerical data
EDUCATION
1999: Diploma, Medical High School, Pozarevac, Serbia e-mail: ************@*****.*** ESL Community Education level C
License: - IDFPR Pharmacy Technician License No. 049.314069 Languages:
- Serbian (native language )
- English (C level )
Informatics:
Knowledge of Microsoft Operating Systems: Microsoft Word, Microsoft Excel, Microsoft Power Point, Pro Transport,
Awards:
Wolf’s Diploma for high achievement of primary school REFERENCES
Slavica Botic, general menager, Apoteka Smederevo, Smederevo, Serbia +381********) Jasna Vojinovic, general menager, Imperial Eagle Express Inc., Wood Dale, IL +1-866-*******) Dusan Milosevic, general menager, SD Fortress Inc., Elk Grove Village, IL +1-847-*******)