Customer Service Front Desk

Shilpa Reddy

703-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Highly motivated and goal-oriented professional with 14 years of experience in Store Associate, IT recruitment, customer service and office administration. Proven expertise in handling customer inquiries, resolving issues, and ensuring a positive customer experience. Adept at managing front desk operations, coordinating administrative functions, and enhancing customer satisfaction. Excellent communicator with strong critical thinking skills and a commitment to delivering high-quality service in challenging environments.

EDUCATION

Alagappa University

Bachelor of Science, 2007

SKILLS

• Candidate relationship management

• Interviewing and providing candidate feedback

• Time management and organization

• Verbal and Written Communication

• Customer service and front desk management

• Record keeping and data entry.

• Executive support

TECHNICAL SKILLS

Microsoft Word Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Teams

ATS

PROFESSIONAL EXPERIENCE

Indian Spices, Falls Church, VA

Store Associate/Cashier November 2023 – August 2024

• Helped customers navigate store, complete sales, and process returns/exchanges.

• Restock shelves, organize displays, ensure products are properly labeled and priced.

• Gained great product knowledge on the products and technology and did multitasking.

• Met or exceeded individual sales goals and key performance indicators.

• Greeted and assisted customers with inquiries to find products and provided recommendations.

• Assisted with stock checks, monitor inventory levels and help receiving and Organizing stock.

• Kept the store clean, organized, and presentable and was vigilant for thefts and security.

• Handled card and cash registers, processed transactions and balance cash drawers at end of shift.

• Resolved customer concerns using strong communication and conflict management skills.

• Maintained a calm demeanor, managed issues professionally according to company standards.

SV Professionals LLC, Herndon, VA

IT Recruiter / Administrative Assistant April 2018 – October 2023

• Managed the full recruitment lifecycle, ensuring timely sourcing, interviewing, and onboarding of technical candidates.

• Coordinated with hiring managers to streamline recruitment processes and improve team productivity.

• Collaborated with professionals to streamline administrative processes, resulting in improved efficiency.

• Developed strong relationships with candidates to create a seamless and positive hiring experience.

• Conducted interviews and pre-screened resumes for technical roles, providing feedback and recommendations.

• Ensured smooth onboarding of new hires and facilitated training programs. Little Ninjas, Bengaluru, India

Office Administrator May 2014 – March 2018

• Managed daily office operations including scheduling, correspondence, and supply inventory.

• Provided executive support by handling calendar management, travel arrangements, and meeting coordination.

• Maintained accurate records and handled data entry, ensuring compliance with company policies.

• Coordinated internal and external communications, acting as the main point of contact for clients and vendors.

• Assisted with financial tasks such as invoicing, expense reporting, and budgeting.

• Organized company events and meetings, including logistics and preparation of materials.

• Delivered exceptional customer service by managing front desk operations and resolving inquiries.

• Supported team projects with resource organization and progress tracking.

• Ensured office compliance with health, safety, and confidentiality standards. Kingfisher Airlines, Bengaluru, India

Airline Customer Representative June 2010– May 2014

• Assist passengers with check-in and boarding processes, ensuring a smooth travel experience.

• Handle ticketing and reservations, including changes, cancellations, and refunds.

• Provide information on flight schedules, baggage policies, and travel regulations.

• Address and resolve passenger issues and complaints, offering solutions to enhance customer satisfaction.

• Coordinate with other airline departments to manage flight delays, cancellations, and disruptions.

• Handle special requests such as assistance for disabled passengers or unaccompanied minors.

• Ensure compliance with airline policies and safety regulations during all interactions.

• Process payments and manage cash handling for ticket sales and additional services.

• Maintain accurate records of passenger interactions and transactions for reporting and follow-up.

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