Call Center Representative

Hi, I'm Lauren Hale

Phone: 1-918-***-**** Email: **************@*****.*** Location: Bartlesville, OK 74006 Summary Friendly inbound call center representative with many years of experience using company policies and practices to establish professional and positive customer relationships. A self-directed and hardworking individual possessing an outstanding phone demeanor and excellent data entry abilities.Organized multitasker with an eye for detail dedicated to actively contributing to organizational growth. SKILLS

• Customer Service

• Quality assurance

• Patience

• Collaboration

• Attention to detail

• Resource utilization

• Content Moderation

• Problem- Solving

• Organization

• Written and verbal communication

Experience Social Media Content Moderator TikTok

Alorica Tulsa, OK 10/2021-12/2022

• Performed moderation tasks such as deleting, editing, and suspending accounts.

• Reviewed content for compliance with internal policies and procedures.

• Collaborated with other teams within the organization to address issues quickly.

• Maintained detailed records of all moderation actions taken daily.

• Evaluated user reports regarding potential violations of company policies.

• Held a 98.5% accuracy rate.

• Moderated up to 200 accounts an hour.

• Stayed up-to-date wuth the company's ever changing policies.

. Inbound call center Representative Citizens Bank Sitel Bartlesville, OK 02/2016-07/2018

• Explained banking procedures and regulations to customers accurately.

• Utilized computer technology to handle a high volume of calls promptly.

• Maintained records of customer accounts including transactions and balances.

• Resolved customer complaints or escalated them to the appropriate personnel.

• Conducted research into customer questions or problems using available resources.

• Opened and closed accounts, CDS, and loan accounts.

• Utilized various software programs including Microsoft Office Suite for data entry purposes. Inbound call center Representative VirginMobile(seasonal) Sitel Bartlesville, OK 10/2015-02/2016

• Utilized computer tech to handle a high volume of calls promptly.

• Activated cell phones and opened accounts.

• Utilized savings tactics to retain customers.

• Developed strong relationships with customers through effective communication skills.

• Performed callbacks to customers as necessary for further assistance on inquiries.

• Upsold whenever possible.

Inbound call center Representative Earthlink

Sitel Bartlesville, OK 05/2012-10/2015

• Assisted other team members when needed during peak hours.

• Established internet services for customers.

• Upsold when possible.

• Answered general account inquiries.

• Provided accurate information about products and services.

• Listened attentively to customer's concerns and provided appropriate solutions within the time limits.

Education and Training

High school diploma 05/2001

Bartlesville High School, Bartlesville, OK

References

Available upon request.

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