Customer Service Human Resource

OYEBANJO-TAIRE OLUWATUNMISE ABOSEDE

Ajaiga Off Olosun Apata, Ibadan, Oyo State.

Mobile:080********, 081********

Email: ************@*****.***

CAREER OBJECTIVE:

To work in an organization/company where my human resource and customer relation skills would be fully utilized to treat customers and fellow staff members with outmost professionalism, thereby improving organizational efficiency, building strong and lasting brand experience for customers and also advancing my career in the process.

BIO DATA

Gender: Female

State of Origin: Ogun

LGA: Ikenne

Religion: Christianity

Marital Status: Married

Nationality: Nigeria

WORKING EXPERINCE

Harmony Castle Hotel Ikorodu Lagos 2010

Adeola Odutola College Ijebu ode. 2011

Access Bank Plc 2014

Access Bank Plc – Customer Service Representative/ Bulk Teller Ring Road, Ibadan 05/2014 - 12/2014

1. Cross selling and Upselling of bank products and services to customers

2. Assisting customers to process transactions such as deposits, withdrawal, or payments.

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits

4. Resolving complaints or Customers discrepancies and answering questions

Trans-Nation Wide Express Plc 2015 Till Date

Trans- Nationwide Express Plc – Station/Business Manager Ring Road, Ibadan 09/2021 - Current 1. Ensures that all services are delivered according to clients’ specification and KPIs

2. Drive, monitor, enhance and develop business

3. Analyze Clients’ requests and propose appropriate solutions

4. Oversee the budgeting, expenses and income of the branch

5. Ensures that operations requested by customers comply with the company policy and transportation standard

Trans- Nationwide Express Plc – Acting Station/Business Manager Ring Road, Ibadan 01/2020 - 08/2021

1. Ensures that all services are delivered according to clients’ specification and KPIs

2. Drive, monitor, enhance and develop business

3. Analyze Clients’ requests and propose appropriate solutions

4. Oversee the budgeting, expenses and income of the branch

5. Ensures that operations requested by customers comply with the company policy and transportation standard

6. Treat customers’ requests and instructions according to company policy and ensure they are satisfied with services provided.

EDUCATION

Tai Solarin University, Ijagun Ijebu-ode, Ogun State 2008 – 2012

Bsc(ED) in HOME ECONOMICS AND HOTEL MANAGEMENT

ST.TERESA’S COLLEGE Oke-Ado Ibadan. 2000 – 2006

Senior Secondary school Certificate (WAEC)

I.M.G Primary School 1, Idi-Iroko Molete Ibadan 1996 – 2000

First School Leaving Certificate

Core Qualifications/Personal Attribute

Quality Control Skills

Typing and written communication

Problem-solving

Multi-tasking

Coordination and Collating

Excellent Leadership and Customer Service

Strong Teamwork

REFEREES

Available Upon request.

Contact this candidate