Management Analyst Business
Resume:
VALERIE RICHARDS
********@*****.***
https://www.linkedin.com/in/valerierichardsanalyst CAREER SUMMARY
Skilled and adaptable Program and Management Analyst with extensive expertise in Lean Six-Sigma, specializing in performance management, data visualization, budgeting, and operations. Exceptional administrator and creative problem-solver, demonstrating top-notch Operations Management skills. Proficient at navigating new domains with a flexible and adaptive approach.
EDUCATION AND CREDENTIALS
Graduate Coursework in Management
University of Maryland at College Park – Adelphi, MD Bachelor of Arts, Sociology/Criminology
SUNY at Plattsburgh – Plattsburgh, NY
Certified Business Analyst Candidate – 2015
MOS Excel 2010 Candidate - 2015
Six Sigma Yellow Belt - 2011
EXPERIENCE
District of Columbia, Department of Transportation/General Services/Corrections Supervisory Engineering Technician/Supervisory Management Analyst/Operations Research Analyst
05/13 – 12/21
Implemented performance management strategies using Active Strategy Software, a data visualization tool, to measure agency effectiveness and efficiency. Created dashboards for internal strategic customers to showcase progression and organizational growth.
Managed agency-wide local business travel and front office operations. Utilized project management tools to implement a GPS Asset Management System for 225 vehicles, resulting in increased fleet productivity, safety, and reduced misuse and waste.
Improved inventory, tagging, and documentation processes for agency office furnishings assets using business mapping skills.
Administered contracts and facilitated procurement through the Procurement Automated Support System (PASS).
Conducted cost analysis of agency fleet share expenses, capturing and documenting deviations from standard operating procedures. Streamlined service requests standard operating procedures based on service level agreement (SLA) inquiries using continuous improvement and effective planning tools.
Led an initiative to integrate Smartrip cards and eliminate paper-based fare cards.
Washington Suburban Sanitary Commission – Laurel, MD General Support Services Manager/Sr. Management Analyst/Budget Analyst 11/00 – 07/12
Managed a cross-functional team supporting $1.4M logistics, reprographics, food service, and vending operations. Redesigned workflow processes, identified and eliminated waste, and integrated technology to improve performance. Served as the internal Six Sigma expert for other divisions and implemented a balanced scorecard approach.
Made data-driven decisions to continuously improve operations and effectively track budget expenses by vendor.
Led the procurement card program, resulting in $81K/.75 FTE cost avoidance savings.
Acted as a subject matter expert for customer service re-engineering and successfully marketed a new employee suggestion program. Arlington County Government – Arlington, VA
Management Support Specialist IV/Budget & Performance Analyst 1/99 – 11/00
Developed and updated performance measures for unit activities and translated raw data into effective efficiency measures published in the annual budget. Managed a diverse multifunctional staff and handled administrative functions, including budget review and quality control of fiscal accountability policy. Facilitated pre-construction meetings, prioritized and funded activities, and prepared information packets for compliance.
Prepared complex fiscal reports, analyzed budget forecasts, and conducted contract proposal analysis.
Constructed and facilitated budget training workshops for executive staff. United States Postal Service
Customer Service Supervisor - Finance/Retail/Delivery Services 3/88 – 1/99 ADDITIONAL SKILL SETS & COMPUTER SOFTWARE
TRAINING COURSES:
Information Technology Certificates:
A+ February 2013
Networking March 2013
Security April 2013
Acquisition:
Risk Management in Public Contracting February 2012 Process Mapping for Business Success January 2012
Bargaining With Vendors March 2004
Purchasing Management February 2000
Leadership:
Building Effective Teams April 2012
The ABC’s of Leadership April 2012
Development: How to Disarm Conflict and Confrontation April 2012 Microsoft:
Microsoft Project Management Training April 2005
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Microsoft Publisher)
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