Customer Service Medical Records

Nicole Frazier

*** ******* ***** ****** ****, GA 30248 470-***-**** **.*********@*****.***

PROFESSIONAL PROFILE

Well-organized professional backed by clinical and administrative healthcare experience and strong customer service skills. Able to play a key role in ensuring patient records are maintained and protected and administrative duties are carried out according to quality standards.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Prioritize and manage workload to meet deadlines.

Review and correct errors and maintain compliant documentation.

Follow policies, procedures, and guidelines to ensure consistent quality.

Electronic Health Records – Sage EHR.

Communication Platforms – MS Teams, Zoom.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint Type 32 WPM. State of New Jersey Cosmetology License (Master Hair Stylist) KEY QUALIFICATIONS

Data Abstracting Data Analysis Release of Information (ROI) Medical Records Management Electronic Health Records (EHR) Electronic Medical Records (EMR) Medical Coding ICD-10-CM ICD-10-PCS CPT Inpatient / Outpatient Encoder Software Medical Terminology Data Entry HIPAA Compliance Health Information Healthcare Records Healthcare Law, Policies, and Ethics Healthcare Reimbursement Revenue Cycle Management Interpersonal Professional Communications Anatomy & Physiology Data Management

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health Information Management, 2024 Katherine Gibbs College Associate of Science Degree – Medical Assisting Hair Fashion Institute Cosmetology

PROFESSIONAL EXPERIENCE

Ultimate Medical Academy – Locust Grove, GA 11/2023 – 06/2024 Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations. DoorDash – Atlanta, GA 05/2020 – 11/2023

Delivery Driver / Customer Service

Delivered high quality, in-person customer service as an independent food delivery driver.

Ensured timely delivery to build brand loyalty, processed payments, and followed procedures.

Worked independently in a minimally structured environment.

Remained flexible, calm under pressure, and dependable. Great Clips – Atlanta, GA 10/2017 – 05/2022

Hair Stylist / Customer Service

Offered full salon services – colored, cut, shampooed, and styled hair.

Stayed current on trends, kept station clean and organized, sterilized tools, and helped maintain supplies.

Updated customer information records to track services provided.

Processed transactions, collected payments, and kept accurate records.

Communicated effectively to determine client needs and provided education and counseling.

Ensured clients received services in a timely manner. Nicole Frazier, Cont.

Private Duty Care – Atlanta, GA 03/2013 – 10/2017

Caregiver

Provided personal care and companionship for a client with Pancreatitis.

Closely monitored client for changes in condition and accompanied client to doctor appointments.

Prepared and served meals and promoted an environment of care and comfort. Somerset Pediatric Group – Bridgewater, NJ 11/2012 – 03/2013 Medical Assistant

Handled clinical and administrative duties which supported patient care and clinical operations.

Answered inbound phone calls, placed outbound phone calls, scheduled appointments, gathered necessary documents, verified insurance coverage, and collected payments.

Took vital signs, retrieved lab results, entered data, prepared patient charts, and used Sage EHR.

Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA. Dr. Cory Vergilio, MD Gastroenterology Specialist – Somerville, NJ 09/2008 – 01/2013 Medical Secretary

Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

Entered patient demographic information into computer and verified insurance coverage.

Handled inbound and outbound telephone calls, scheduled appointments, obtained relevant documents and lab results, and processed payments.

Abided by HIPAA guidelines to secure and protect private and confidential information.

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