United States Customer Service
Resume:
Vickie A. Lake
Cell: 1-314-***-****
**********@*****.***
EXECUTIVE SUMMARY
I am a retired Postal Supervisor/Manager looking for a Part Time/Full Time Position as a Clerk/Registrar
EMPLOYMENT HISTORY
Customer Relations Specialist
Compass Health Network
November 2018 – February 28, 2022
Check patients in & re-schedule appointments, collect co-pays where applicable. Verify demographics, insurance. Assure waiting area is clean. COVID screening. Update annual paperwork such as consent, hipaa form. Sort faxes to appropriate party.
Supervisor, Customer Service
United States Postal Service
December 2012—June 2017
Management of morning and afternoon clerks and carriers in delivery and sorting of mail; scheduling all employees; employee expectations; reduction of premium hours while increasing efficiency; investigation and resolution of customer complaints; street supervision; timekeeping; meeting with union and resolving labor issues;
Manager, Computerized Forwarding System
United States Postal Service
May 2007—December 2012
Managed 8 supervisors and 88+ clerks in proper forwarding of mail to customer’s new address utilizing proper endorsement codes. Managed a $million+ budget, usually coming in under by 2%-6% yearly; Visit Post Office’s for compliance with CFS (Computerized Forwarding System) and PARS (Postal Automated Redirection System) in reduction of No Record Mail
Observed supervisor’s and clerk’s in compliance with safety rules and attendance
Awarded employees with monetary awards based upon performance, attendance and safety
Worked with Consumer Affairs to assist with forwarding problems from customer complaints
Saint Louis CFS was within the top 10 sites in performance out of 221
Successfully consolidated Saint Louis CFS site into Indianapolis, IN
Supervisor, Computerized Forwarding System
United States Postal Service
September 1986—May 2007
Supervised 88+ clerks in the proper forwarding of mail to customer’s new address utilizing proper endorsement codes.
Observed clerk’s in compliance with safety rules and attendance
Submitted employees for monetary awards based upon performance, attendance and safety
Saint Louis CFS was within the top 10 sites in performance out of 221
Automated Mark-Up Clerk
United States Postal Service
March 1981—September 1986
Key mail and forward to customer’s new address utilizing the seven character extract code with any endorsements. Endorsements indicate special instructions to forward mail; return mail to sender such as voter registration cards.
Manually label mail keyed to forward to new address; Prep and sort mail to be keyed
Admitting Clerk
Compton Hill Medical Center
January 1979—March 1981
Prepare pre-admissions; register patients for admission and outpatient surgeries; Contact physician’s for admission; pull patient records; prepare daily and monthly statistical reports and daily closeout report
Contact insurance companies to verify insurance and authorize benefits
Schedule follow-Up appointments
EDUCATION
St. Louis Community College
Certificate from AMA Program
March 1999—November 1999
Professional Business School
September 1977—February 1978
Secretarial Program
Fort Zumwalt High School
September 1973—June 1977
High school Graduate
SKILLS
10 key by touch; typing 35-40wpm; experience with Nextgen; photocopy; fax; some EMR experience
ACHIEVEMENTS
Performance Award-September 2007
Performance Award-May 2007
Performance Award-September 2006
Performance Award-September 2005
Certificate of Appreciation-October 2004-85% reduction in OSHA II
Merit Performance-Far Exceeds November-2003-Jean Klaus
Certificate of Appreciation-October 2003-Exceptional Performance
Certificate of Appreciation-October 2002-Exceptional Performance
Contact this candidate