Customer Service Data Entry

AKUA GYAMFI

WOODBRIDGE, VA ***** 518-***-****) Email: **********@*****.***

PROFESSIONAL SUMARY

Dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have 3 years’ experience in data entry, Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

SKILLS

Customer Account Management

Calm and Professional Under Pressure

Data Entry and Maintenance

Needs Assessment

Information Inputting

Establishing and Maintaining Customer Relationships.

WORK HISTORY 03/2021 to CURRENT

CUSRTOMER SERVICE REPRESENTATIVE/NURSING ASSSISTANT

Home Care Assistance-HCA/Fairfax, VA

Providing primary customer support to internal and external customers.

Maintained customer satisfaction with forward thinking strategies focused on addressing customers needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs and wants.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

OFFICE CLERK 07/2019 - 04/2021

Minerva Services

Interacted with customers by phone, email or in-person to provide information.

Provided clerical support to company employees by coping, Faxing and filling documents.

Provided quality clerical support through data entry document management email correspondence and overseeing operation of office equipment.

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

ADMINISTRATIVE ASSISTANT 05/2011 - 08/2012

Adomfeh Healthcare, PLLC/New York, Albany

Executed record filing system to improve document organization and management

Managed access databases converting complex data into easy-to interpret data.

Scheduling and confirming appointments.

Obtaining and updating patients personal and health information

Creating and maintain electronic health records.

Performing entry-level bookkeeping and accounting procedures.

EDUCATION

Konongo Odumasi High School-Ghana (1994-1997)

Zenith University College-Ghana (2008-2010)

EXPERIENCE IN COMPUTER SKILLS

Microsoft Word

Excel

Spreadsheet

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