Technical Support Customer Service

Brian Kenniburg eMail: **************@*****.***

Mobile: 630-***-****

Insightful, results-driven professional delivering white-glove service and consultation to clients seeking management role. Strong, professional customer service and communication skills. Skilled in training and establishing rapport with C-Suite clients. PROFESSIONAL SUMMARY

Well versed and able to provide world class support with innovation information technology solutions.

Professional and timely using initiative-taking approaches regarding issues and opportunities to drive efficiency.

Serve as a key linkage across multiple business functions to facilitate alignment but to also foster relationships. PROFESSIONAL EXPERIENCE

The Heico Companies, LLC, Warrenville, IL June 2023 – Current Technical Support Specialist

• Identify, research, and resolve technical issues around applications, systems, devices, access and hardware for end users.

• Provide onboarding guidance to newly hired staff and promote effective communication from IT to business.

• Document, track and monitor issues using application systems and tools, such as an enterprise IT ticketing system.

• Collaborate and drive coordination across subsidiaries for common solutions for widespread issues.

• Support and work closely with senior leadership to provide transparency into health of issues within the organization. UPG LLC, Oak Brook, IL August 2022 – October 2022

ERP Implementation Consultant

• Lead and implemented Acumatica ERP technology that resulted in a successful adoption of a new system and processes.

• Provided training and change management activities for end users on the Acumatica system.

• Developed financial reports and dashboards providing metrics transparency for leadership.

• Product management in way of installed, configured, tested, and maintained Acumatica software and systems.

• Practiced key core ERP modules such as Accounts Payable, Accounts Receivable, General Ledger, Inventory, Warehousing, Productions, and Shop Floor Control.

• Leveraged the use of JIRA for technical support through the implementation of the Acumatica ERP technology. Accenture, Chicago, IL

VIP Support Associate Manager October 2018 – September 2020

• Provided an enhanced level of IT service and support to our global executive leadership team through in person and virtual service within IT’s Client Delivery and Operations.

• Executed daily technical support and maintained support processes, procedures and reporting to effectively collaborate, inform, solve, and communicate with all resources involved and impacted with work being performed.

• Engaged with product teams to understand upcoming products and services and their impacts to the leadership team.

• Served as a Specialized Events and Leadership Support (SEALS) that included but was not limited to liaison with vendors, AV setup and support, video conferencing setup and support, networking design and support, production services and general technical support including but not limited to PCs, Macs, Mobile devices Android, iOS and Windows.

• Led new joiner sessions for onboarded leaders due to Ventures & Acquisitions activity to drive successful technical enablement. Grant Thornton LLP, Oak Brook Terrace, IL

Strategic Sourcing Procurement Services Analyst April 2017 – July 2018

• Managed Grant Thornton’s Purchasing Card end to end process in addition to efficiency program from a fiscal year spend of $700K. Led procurements strategic vision to drive growth of the purchasing card program to a fiscal year spend of $3M.

• Partnered in Grant Thornton’s Contingent Worker end to end process. Managed KPI’s specifically around reconciliation and reporting of contingent worker time/ expense and overall program spend.

• Collaborated with Category Managers and led contracts management lifecycle and sourcing strategies.

• Engaged and consulted stakeholders to understand needs and determined solutions to ensure Procurement was a trusted advisor. Walgreen Co, Lincolnshire, IL

Technical Support Technician, Telecom Services March 2016 – April 2017

• Managed and resolved full lifecycle telecom and wireless services, network hardware and software as well as local workstation requests.

• Developed and maintained reporting providing transparency to technological efficiency of operations.

• Actively participated in projects driving growth and maturity in end to end processes. Grant Thornton LLP, Oak Brook Terrace, IL

Service Delivery Administrator April 2013 – March 2016

• Key member of the Information Technology team managing high volume support for North America and ‘C’ Level focused on delivering audio/visual, wireless, telecom and conferencing services.

• Managed relationships with business and outsourcing partners to drive service improvements, including designated task force and committee representation.

• Delivered regular reports providing transparency for key business decisions and overall performance.

• Served as knowledge management contact to ensure department efficiency providing access to pertinent knowledge and information. Kineticom Staffing Inc., Elgin, IL

Asset Inventory Specialist November 2010 – August 2012 Allstate Insurance Company, Woodridge, IL

Senior Customer Insurance Professional October 2008 – April 2010 Mobile Industry, Chicagoland and Western IL Suburbs October 2001 – July 2008

• Held roles of Lead Communications Specialist to Assistant Branch Managers for leading cellular providers such as T-Mobile USA, AT&T Wireless, US Cellular.

• Contributed to leading activities / events to drive innovative ideas to drive revenue through products and services.

• Led by example on the ability to provide next level services and manage relationships with clients and businesses. EDUCATION

University of Wisconsin – Whitewater

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