In-House Talent Development

Richard Saul

Severance, CO • 720-***-**** • *********@*****.***

REGIONAL MAINTENACE MANAGER

Influential and driven professional with a balance of facility construction, operations management, and talent development expertise. Insight-driven, authentic, solution-oriented professional with a proven track record of successfully leading a suite of construction projects and residential/commercial maintenance initiatives to drive sustained improvements in organizational efficiency, profitability, and performance. Exceptional trainer and talent cultivator; continually challenges, mentors, and inspires team members to meet or exceed their professional objectives.

• Commercial/Residential Maintenance

• In-House Maintenance Trainer HVAC, Plumbing, Electrical-

• REAC NSPIRE Inspections Training

• LIHTC/ Senior / Low Income Housing

• Team Leadership & Development

• Top-Tier Communication Skills

• Project Lifecycle Management

• Goal & KPI Achievement

• Cost Control/Containment

• Budget Management/Oversight

• Strategic Vendor Management

• Team Building & Motivation

• Extensive Six Sigma Expertise

• Cross-Functional Collaboration

• Entrepreneurial Background

Leads with drive and vision; aligns teams toward common goals and tactical priorities using an inspirational servant leadership approach.

Exceptional manager of people and processes; able to optimize and scale operations, break down barriers to team performance, and position organizations optimally to deliver against their strategic business objectives.

PROFESSIONAL EXPERIENCE

MAR 2024-PRESNT HAYNES MECHANICAL – FT COLLIN CO

HVAC SERVICE SUPERVISOR

PROVIDER OF COMMERCIAL PREVENTATIVE MAINTENANCE CONTRACTS, MAINTENANCE AND SERVICE FOR COMMERCIAL HVAC

Built and professionally developed high-performing apprentice to journeyman level field teams; trained in Commercial HVAC

Employed proprietary software to track and balance KPIs.

Managed a suite of preventative maintenance repair and inspection projects encompassing plumbing, electrical, HVAC, and carpentry activities.

Planned, developed, and authored SOPs to standardize and unify field team operations.

Managed a $12MM maintenance budget; ensured maximal adoption of maintenance best practices.

− Led a strategic transition from reactive to proactive maintenance to minimize equipment breakdowns.

Successfully in-housed approximately $2.5MM in previously outsourced maintenance activities.

Manage day to day record keeping: Paylocity, BuildOps,, Scheduling, parts sourcing, ordering crane services for 10 technicians.

Inventory control, warehouse management, equipment yard organization.

Answered escalated customer calls and developed relationships that could be utilized to find resolution. DEC 2022 – NOV 2023: BOULDER HOUSING PARTNERS • BOULDER, CO Provider of sustainable housing solutions for low to moderate income citizens including rental apartments, townhomes, and single-family homes. BHP-FIELD OPERATIONS MANAGER TRADES SUPERVISOR

PROVIDE LEADERSHIP, OVERSIGHT, AND DIRECTION FOR A 25-MEMBER TEAM TO MANAGE KEY ASPECTS OF DAY-TO-DAY OPERATIONS AND ENSURE THE ORGANIZATION’S CONTINUED GROWTH AND PROFITABILITY – FROM ASSET MANAGEMENT AND TALENT DEVELOPMENT THROUGH PROJECT MANAGEMENT, QUALITY CONTROL, SCHEDULING, VENDOR MANAGEMENT, KPI TRACKING, AND SOP DESIGN/OPTIMIZATION.

Manage pre-move-out inspections and create move-out scopes of work (SOWs); own asset management processes during vacancy verification.

Provide project oversight; conduct periodic quality control checks for in-progress and recently completed projects.

Manage work orders (WOs) related to HOA violations and rental registration processes.

Reinforce operational best practices via continuous training and mentorship for in-house technicians.

− Coached in-house technicians in Self Performing Work (SPW) principles to deliver sustained time and cost savings.

− REAC NSPIRE inspection training/ LIHTC, Senior, Affordable Housing

− Trained in-house technicians in HVAC, electrical, mechanical, and carpentry processes as well as resident maintenance WOs.

− Coached leadership in Six Sigma methodologies to drive continuous gains in quality and efficiency.

− Introduced an apprenticeship program to provide career growth opportunities for level one technicians.

− Sourced and procured new vans and inventory to meet the operational needs of field teams.

Direct a team of in-house maintenance staff and manage a portfolio of third-party vendors.

Routinely author remediation processes and standard operating procedures (SOPs) for mission-critical positions including Tech 1-3, maintenance, and administrative roles.

Manage and administer a $3MM maintenance budget; ensure the optimal allocation/utilization of organizational resources.

Partner with executive staff to track key performance indicators (KPIs), vacancies, and maintenance WOs.

Matured existing processes, systems, and SOPs; leveraged leading edge tools and technologies to streamline operations.

Facilitated the seamless flow of communications up and down the management chain to streamline issue resolution and property management procedures.

MAY-DEC 2022: MYND-REGIONAL SERVICE MANAGER, WESTERN USA ESTABLISHED, DEVELOPED, TRAINED, AND MATURED THE IN-HOUSE MAINTENANCE TEAM. PROVIDED LEADERSHIP AND OVERSIGHT FOR A TEAM OF EIGHT FIELD MANAGERS AND THEIR DIRECT REPORTS (24 FIELD TECHNICIANS) TO STEER ALL ASPECTS OF MAINTENANCE AND FIELD OPERATIONS ACROSS THE EIGHT-STATE WESTERN REGION. DEVELOPED AND LAUNCHED IN-HOUSE MAINTENANCE PROGRAMS TO STANDARDIZE AND STREAMLINE MAINTENANCE ACTIVITIES.

Built and professionally developed high-performing field teams; trained in software utilization best practices.

Employed CRM, SLACK, OTTO, HappyCo, Yardi-MIQ, PRIMO, and proprietary software to track and balance KPIs.

Managed a suite of renovation and inspection projects encompassing plumbing, electrical, HVAC, and carpentry activities.

Sourced and procured new vans and inventory to meet the operational needs of field teams.

Planned, developed, and authored SOPs to standardize and unify field team operations.

Managed a $12MM maintenance budget; ensured maximal adoption of maintenance best practices.

− Led a strategic transition from reactive to proactive maintenance to minimize equipment breakdowns.

Successfully in-housed approximately $2.5MM in previously outsourced maintenance activities.

Contributed significant cost savings which were reinvested into property management and leasing programs. 2017 - 2022: AMH- NATIONAL IMPLEMENTATION AND STABILIZATION TEAM LEAD (2020 TO 2022) HANDPICKED TO LEAD THE NATIONAL IMPLEMENTATION AND STABILIZATION TEAM (NIST); TRAINED OVER 200 NEWLY RECRUITED TECHNICIANS WITHIN BOTH CLASSROOM AND FIELD SETTINGS IN REPAIR & MAINTENANCE BEST PRACTICES, FIELD SERVICE SOFTWARE UTILIZATION, DISASTER RESPONSE, AND VARIOUS TRADE PROCEDURES AND POLICIES ACROSS ALL 26 NATIONAL MARKETS. PROVIDED OVERSIGHT OF 400 TECHNICIANS (INCLUDING SEVEN DIRECT REPORTS); ENSURED THEY WERE FULLY TRAINED, SUPPORTED, AND OPTIMALLY POSITIONED TO DELIVER SUSTAINED VALUE FOR THE ORGANIZATION AND ITS CUSTOMER BASE.

Developed Inspection SOP to include Self-Performing Work (SPW)

Trained personnel in key software including CRM platforms, Margin Point, Field Service, Power BI, PRIMO, Yardi, and proprietary software.

Provided continuing education to elevate field staff performance and close gaps in skill or knowledge.

Fostered a performance-based and motivational team culture; maintained a 98% technician retention rate.

Conducted Quarterly Inspections to ensure optimal implementation of inventory control procedures.

Recognized with two awards for delivering sustained cost savings via retraining and restocking technicians (including a $25MM and $75MM cost saving opportunity).

AMH-REGIONAL FIELD SERVICES OPERATIONS MANAGER (2017 TO 2020) Led a team of managers and their direct reports (35 technicians) to support a suite of renovation and maintenance projects across multiple states, drive the strategic planning process, provide training and development opportunities, and in-house key maintenance activities.

Coordinated and optimized project resources to ensure lean and efficient renovation and maintenance operations.

Established region-level goals and priorities aligned with the broader organizational mission and business strategy.

Scaled the employee retention rate from 65% to 92% via continuous coaching and mentorship, resulting in a significant reduction in new hire training costs.

− Trained staff in field operations, safety, problem solving, collaboration, and OSHA compliance procedures.

− Coached leaders in Six Sigma methodologies and talent management/development best practices.

Reduced vendor costs by successfully in-housing $38MM in previously outsourced maintenance operations.

Established policy and procedural improvements to streamline construction and renovation activities. 1999 - 2013: SAUL CONSTRUCTION • GOLDEN, CO

Design/build construction company with operations in Colorado, Texas, and Utah. FOUNDER OPERATIONS MANAGER

Established and operated a thriving business to provide the full suite of construction services across a three-state territory. Managed and supervised a 35-member team to steer key aspects of construction operations and deliver hundreds of new and remodeled homes over tenure. Led REAC and REIT inspections for HUD, LIHTC, and Section 8 properties.

Surveyed material and labor costs of completed projects to identify and capitalize on cost saving opportunities. COMPETENCIES

Certifications: Microsoft System Engineer Certification – MSCE (1999) EPA Certification – Environmental Protection Agency 10-Hour Construction Certification – Occupational Safety and Health Administration Languages: English, Japanese, Spanish, ASL

Sourced and deployed new and efficient equipment to reduce field operation expenses by 33%.

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