Customer Service Representative

JALEESA ALEXANDER

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

Highly motivated and customer-focused professional with a proven track record 0-706-***-****

in remote customer service roles. Skilled in handling routine inquiries, providing

excellent communication and problem-solving, and delivering exceptional

service. Adept at problem-solving and strong communication skills aimed at

ensuring customer satisfaction and driving company growth.

Bj ************@*****.***

® Rome Georgia 30165

EDUCATION

WORK EXPERIENCE

High School Diploma

SKILLS

e Excellent communication

skills, written and verbal.

¢ Proficient In

CRM/SAP/Zendesk

Salesforce systems and

Microsoft Word.

« Excellent attention to detail

and accuracy In data entry

and record keeping.

e Flexible to change and

procedures.

Transcription

Error Identification

LiveChat Support

Administrative Support

Ability to thrive in a fast-

paced environment

¢ Ability to multi-task and

manage time effectively.

© Organized and detail

oriented.

Phone Etiquette

Escalation Handling

Project management

Typing speed of 80 wpm.

ACHIEVEMENTS

Customer Service Certificate

Circle K Rome, Georgia

Lead Customer Service Agent 2020-Current

¢ Managed 80% of customer orders and inquiries through

various channels, including phone, email, and in-person

communication, prioritizing high-quality service delivery.

¢ Delivered exceptional customer service by actively listening to

customer needs and providing appropriate solutions.

¢ Demonstrated utmost professionalism in handling customer

information while maintaining strict confidentiality.

¢ Proactively strived to resolve customer issues during the

initial interaction to enhance customer satisfaction.

Remote/Hybrid

Dick’s sporting goods 2017-2019

Direct Support Professional

¢ Communicated with customers in a clear, concise, and courteous

manner, ensuring effective understanding and resolution.

¢ Responsible for handling routine customer service inquiries and

problems via telephone, digital or chat channels through effective

communication and problems solving skills.

¢ Resolved customer complaints and maintained a clean and organized

checkout area.

¢ Achieved customer service goals and surpass customer expectations.

¢ Handled sensitive patient information in compliance with HIPAA

regulations.

Family Dollar Rome, Georgia

Customer Support Representative 2012-2016

e Automated deposits, payments, and documentation reports,

reducing production time by 75%

e Assisted over 100+ customers per day in a fast-paced, back-to-

back call environment, demonstrating energetic engagement.

e Responded to customer inquiries about reward redemptions,

customer information updates, card activations, payments, lost

or stolen cards, statements, APR inquiries, and credit line

increase/decrease requests.

¢ Utilized multiple systems to troubleshoot, respond to, and

document customer inquiries.

Contact this candidate