Customer Service Relationship

PROFESSIONAL SUMMARY

With over a decade at Chili's in Jacksonville, FL, I've honed my expertise

in customer relationship management and brand management, significantly enhancing customer satisfaction. My leadership has been pivotal in mentoring teams and streamlining operations, showcasing my professional demeanor and exceptional communication skills. SKILLS

• Professional Demeanor • Brand Management

Customer Relationship

Management

• • Excellent Communication

• Corporate trainer • Time Management

• Budget Administration • Goal Setting

• Onboarding and Orientation • Effective Communication Managing Operations and

Efficiency

• • Team building

Staff Training and

Development

• • Team Development

• Performance Evaluation • Project Management

• Multitasking • Schedule Preparation

• Problem-solving abilities • Professionalism

• Workforce Management • Staff Management

• Staff Development • Hiring and Training

• Training and Development • Schedule Management

• Customer Service • Positive Attitude

CONTACT

863-***-****

******************@*****.***

Jacksonville, FL 32244

EXPERIENCE

Manager

OCT 2010 - PRESENT chilis, Jacksonville, FL

• Mentored and trained new employees on company policies and procedures. WASHLY JEAN

R E S T A U R A N T M A N A G E R

Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. EDUCATION

Doctor of Nursing Science (D.N.Sc.) in nursing

south florida state college, avon park

LANGUAGES

creole

Native

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