Customer Service General Manager
Resume:
Deangelo Beckett
Fairfield, CA *****
***************@***.***
DeAngelo Beckett
Fairfield, CA 94533
*****************@*****.***
Dear Hiring Manager,
My name is DeAngelo Beckett, I am sending you my resume in hopes to become a quality team member for your company. In my past work experience I was in the retail and sales industry. While doing that I came to realize that my passion is serving others and educating. I am extremely passionate and detail oriented when it comes to customer service and customer experience while making sure all of their needs are met.
As a General Manager I have expanded my leadership skills and knowledge in customer service and sales. Having an entrepreneur mind set helped me expand my skills across various department. Leading manager meetings, scheduling staff training with different brand reps to help staff with brand knowledge I have experience in POS and inventory receiving, Aiding in any customer concerns and/or complaints, Assisting in new hire onboarding, & training. Assisting sales consultants in completing and improving sales and educating new hires and current consultants of the many different products needed to better serve customers. My entrepreneur mindset is a perfect fit for this position and helping the company move towards a great future.
Sincerely,
DeAngelo Beckett
Authorized to work in the US for any employer
Work Experience
General Manager
Davisville Enterprise-Davis, CA
August 2023 to Present
As general manager my daily task consisted of over seeing all daily operations, scheduling meetings with our Marketing team, ensuring that all managers were prepared for there daily duties and task. Scheduling daily meetings with the sales and management teams to ensure all consultants were ready and educated on all deals and policies to begin there shift. Creating weekly shift schedules for all team members including management. Ensuring the store was fully staffed and operational. Other duties consisted of money management which includes daily sales reports to retail director and confirming all safes and onsite cash is accounted for daily. Organizing and leading staff and manager training to ensure the best customer service and customer experience for all visiting our store. Assistant General Manager
Davisville Enterprise-Dixon, CA
June 2021 to July 2023
As assistant general manager my daily task consisted of ensuring that all managers were prepared for there daily duties and task and to ensure all consultants were ready to begin there shift. Creating a weekly shift schedule for all team members including management to ensure the store was fully staffed and operational
Floor Manager
Davisville Enterprise-Dixon, CA
September 2021 to June 2022
As a Floor Manager my daily duties consisted of opening and closing the store, ensuring all cash drawers are properly counted and prepared for morning and night shifts. Scheduling daily pre shift team meetings were I would pass down daily deals, new store policies, and upcoming events, for the team to be aware to provide the upmost customer service and customer experience. As a floor manager delegating variety of task to team members to keep the store clean and prepared for incoming customers and brand representatives that visit the store. Onboarding and training new staff members on store policies and procedures to help provide proper training and guidance to oncoming team members to make sure we continue to provide the best customer service.
Cannabis Consultant
Davisville Enterprise-Dixon, CA
March 2021 to September 2021
As a consultant it was my responsibility to provide the best customer service for every person who shopped in our store, Offering knowledge and information on all products and merchandise to customers. In my position as a consultant I would complete variety of duties throughout the day, from helping inventory with different task, helping reception with checking in customers to ensure everyone a happy and efficient visit. During periods of a slow customer flow, I would task myself with cleaning and facing the sales floor and making sure product was in a proper manner for sale. Floor Manager
Elevated SF-San Francisco, CA
June 2020 to March 2021
My daily duties of a floor manager consisted of scheduling breaks for team members, stage and shelve all new incoming products and merchandise. I handle any customer complaints or concerns, consult with customers and patients to find the best THC/CBD products that will meet their needs, lead in all sales, onboard and train of all new hires. Assisting with scheduling, dispatching and delivering online orders. Cannabis Consultant
Purple star MD-San Francisco, CA
March 2020 to June 2020
As a consultant I would complete a variety of task, consulting patients and answer any questions or concerns, filling incoming online orders to ensure the customer order was ready on there arrival. Organize, dispatch and complete deliveries per needs of the store. Events Manager
The Cannarator-Los Angeles, CA
September 2018 to January 2020
As an Events Manager I would Organize events, contact different vendors for event locations and products. Educating members on variety of various items and merchandise, Schedule, host and attend all events, I would also assist in anything needed to keep events running smooth and customer experience at the highest form.
Education
High school diploma
Will C. Wood High School - Vacaville, CA
September 1999 to June 2003
Skills
• POS
• Growing Experience
• Cash Handling
• Upselling
• Supervising experience
• Assistant Manager Experience
• Sales
• Shift Management
• Leadership
• Merchandising
• Employee Orientation
• Events Management
• Event Planning
• Store Management Experience
• Budgeting
• Typing
• Human Resources
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